The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Calm before the storm


With our last update being well settled in our Help Desk is not that busy – taking just 100 or so calls a day. And since we’re just over a week away from shipping the next update we’re all aware that the calm will only be short lived.

No matter how much we test and re test updates generate a 300% to 500% increase in call traffic. It seems that everything which goes wrong with a system following the installation is blamed on an update.

So, we’re enjoying the calm and using the opportunity to call users we have not heard from in a while – offering new advice sheets and helping with any minor issues they have not wanted to call about.

We’re also catching up on going through backups people have sent in. Checking a backup and researching any problem reported when the backup was sent usually takes a couple of hours. It’s all part of the service.

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By Mark