The noise in the blogosphere about poor customer service from Dell Computers has reached a new peak in the last week. This report from Online Media Daily shows that Dell is starting to listen. Maybe too late she cried.
Jeff Jarvis, who started telling his story about Dell Hell a couple of months ago on his BuzzMachine blog, wrote an open letter to Dell last week in a post which was the third most linked blog post in the world that day.
The mighty power of the blog.