Our client base is growing rapidly and each new user of our software, naturally, takes time to settle in. So, we’re trying a new approach to help our new users get comfortable sooner.
We’ve established a conference call system which will enable us to host new user conference calls for the cost of a local call to them. We see each call lasting for between 30 minutes and an hour. We’ll start with a few minutes coverage on a topic we know will be of interest based on support calls traffic and then throw the session open to questions. We have found that people listening to questions from others and our answers is a valuable way to learn.
If there is good take up on the conference calls we’ll extend it to longer term users.
Our first conference call will be late next week. I’ll report back here on how it goes.