The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Mandatory software support


We’ve heard of another software company in one of our vertical markets now charging a mandatory software support fee. That is, if a user does not pay a software support fee then the software stops working as it should. People buying a small business with software need guarantees as to what they are paying for in terms of the software. If the software is a year to year proposition as described above then there ought to be no charge in the purchase price.

With Tower Systems software support is not mandatory – we let our users choose year by year if they want this coverage. If they elect to not take software support, the system keeps running as usual.

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By Mark