Our Point of Sale software has been providing SMS alerts for more than three years but it’s only bee in the last year that the SMS alerts have really taken off among our customer base. More of our customers are using the service to receive end of shift sales data as well as indications of possible fraud. For the latter we use some clever keystroke mapping matched against historic data to determine if a potential fraud situation exists – the software alerts the owner and they can take action to investigate not matter where in the world they are.
Customers using the SMS alert facility tell us they like the comfort of being in touch with their businesses without being on site.
I guess I’m surprised it took three years for this to take off but, hey, I’ll enjoy success whenever it comes.