Help desk upgrade


We are a few days away from bringing our Help Desk on stream with our new CRM system. Once live, this will further extend the reach of CRM within the business. Our CRM team has already replaced three separate internal systems with one over-arching application. The result is even better customer service. We also have a better view of issues and this facilitates better issues management.

About the author


I own a software company and a newsagency in Victoria, Australia. You can reach me on +61 418 321 338 or mark[at]

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By Mark