The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Blocking a would-be newsagent supplier

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We had an opportunity to bring on another electronic product for newsagents recently.  We decided against this as it did not meet key criteria (return and newsagent relevance) we have set for new products. We established this criteria once we started receiving approaches from suppliers keen to be part of our 1,000 strong retailer network.

We take our role in representing our customers seriously.  We have to make tough calls but feel well equipped because of our years serving newsagents.

While some products we say no to will find other avenues to newsagent counters, we will stand by our criteria to protect our brand and the businesses of our customers.

1 comment

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  • BEWARE NEW XCHANGELINK BLOCKED OUR EDI LINK WE HAD NO IDEA WE OWED THEM $94.60. TOLD TO GO TO BILLING. GUESS WHAT NO BILLING TO BE FOUND. WE HAVE PAID ON MASTERCARD IMMEDIATE REINSTATEMENT BUT STILL NO BILL. IT HAS TAKEN 5 HRS TO SOLVE THE PROBLEM. XCHANGEIT COULD HAVE FLAGGED THEIR MESSAGE PAGE. BUT THEN NEWSAGENTS HAVE SO MUCH SPARE TIME AFTER THE DISTRIBUTORS NOW HAVE US DOING THEIR WORK. KERRY

By Mark

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