Aussie POS software company Tower Systems offers a structured, comprehensive approach to POS software onboarding.
Onboarding is the process of bringing on new POS software customers. It involves software installation, setup, tuning and training.
The Tower Systems onboarding approach is whole, complete and solely focussed on helping each small business retailer to achieve their goals for use of the POS software.
Onboarding is the process of installation, training and advice related to getting our new customers up and running with the Tower Systems POS software in your business.
With many new customers joining our POS software community each month, it makes sense that we have a structured process through which we deliver personal and consistent service in pursuit of you happily using our software.
Onboarding includes software installation and training experts at Tower working with you to help you achieve this goal of you happily using our software. It also includes a scheduling expert to be with you at each step of the way.
Our approach to POS software onboarding includes a team of transition experts who will help once the software is setup and the training done. These folks help you transition from high contact training to everyday help desk support access.
As an off-the-shelf software product, the Tower Systems POS software is what it is. By this we mean, it is not bespoke, not written specifically for you. However, there are many options in the software where selections can be made that determine how the software works for you. This is another reason structured onboarding matters.
The pathway we follow to guide you to be live is based on years of experience with thousands of small business retailers like you.
We follow a pathway that works. We understand some of what we suggest may frustrate, especially if you are moving from other software. Please be patient. We are grateful for your joining our community.
While our approach is structured for each specialty retail channel, it is also flexible to ensure we have time to address queries unique to each business. We understand the importance of personal service and seek to deliver a personal and appreciated experience to our customers each time.
The Tower Systems approach to onboarding of new POS software customers is comprehensive, mature and loved by customers. It continues to evolve, too.