The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryAdult shop software

Small business retail advice: beware web developers and consultants offering to create a website for your retail business

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We urge small business retailers to take care when selecting an individual or business to undertake Shopify web development. Inside the Shopify web developer ecosystem there are people who take the money, do the bare minimum and run – failing the retail businesses that paid them.

How do you spot a Shopify web developer who is not likely to serve the needs of your retail business? Here is our advice …

Look at their quote. Is it professionally laid out? Is it well written? Is it understandable? Is it complete? If it is none or only some of these things they may not be the developer for you for if they take this approach representing themselves what approach will they take representing you?! we say … be particularly concerned about text based quotes.

Look for understanding. In their words there should be indicators that they understand your needs and that they want to understand your needs. The website is all about you and your business after all.

Speak to them. We have seen shonky web developers void this at all costs. Speak to them. Talk with them. Engage in conversation. You are looking for someone you can trust your business with. Speak to them.

Look at them. Ask for a Zoom meeting, so you can meet face to face. Ask them to show you sample Shopify sites in this meeting and to explain why each is a good sample site for you to consider. Sometimes we see web developers avoid Zoom meetings so they can hide behind typed words. face to face can be revealing.

Say you don’t understand. Tell them you don’t understand some or all of their pitch. Test their patience. See if they meet you at a tech jargon level that you are comfortable with. Challenge them. test them. It is vital they use words and terms you understand. They have to meet you, not you them.

Be in control. You are the customer. You choose the web developer you go with. Decide whether you accept their quote and their terms. You do these things when it suits you. Do not succumb to pressure as anyone pressuring you on timing may be serving their needs and not yours.

Website development right now is like the 1800s gold rush – fast, unregulated with a lot of people being negatively impacted along the way and only a few finding gold.

Take your time. Be sure of what matters to you. Choose the business you want to work with, they business you think can hell you achieve what you want.

Know that you get what you pay for. by that we mean … some web developers under quote as a business model either because they will cut corners or because they know they can charge extra for what they did not know at the start. Again, take your time, be sure of your needs, and remember the carpenter adage: measure twice, cut once. Time spent before you make a decision on your Shopify web developer could ensure that the outcome is better for you and your business.

If you are looking for a Shopify website for your retail business: Email sales@towersystems.com.au or call us on 1300 662 957.

Recently released websites we have developed for Tower Systems customers.

www.backobourkecollective.com.au
www.inspiretasmania.com.au
www.brindabellastockfeed.com.au
www.heavensabove.com.au
www.loavesrobe.com.au
www.masterjewellersonline.com.au
www.chitchatgifts.com.au
www.eidsvoldrural.com.au
www.forevergiftsandmore.com.au
www.funporium.com.au
www.goulburnstationery.com.au
www.rehfisch.com.au
www.merimbulaextra.com.au
www.morganpark.com.au
www.nextragiftsorange.com.au
www.northsideproduceagency.com.au
www.pamperedpetz.com.au
www.www.paperplayonline.com.au
www.parkesnewsandgifts.com.au
www.rivercitypets.com.au
www.smithstreettraders.com.au
www.sprengersruraltraders.com.au
www.hefeedshop.com.au
www.shop.newcastle.edu.au
www.toyworldcanberra.com.au
www.toyworldwauchope.com.au
www.reasureboxgifts.com.au
www.uncletomspps.com.au
www.warragulpetemporium.com.au
www.welbygardencentre.com.au
www.wollongongbikehub.com.au

Proud to launch more Shopify websites for small business retailers

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We are grateful to have launched more POS software connected Shopify websites for small business retailers in our community. These sites, all developed by us here in Australia, deliver terrific new customer acquisition opportunities for our shoppers, helping them to sell 24/7 and sell as far afield as they would like.

Here are some of the recently made live websites from our web team:

www.backobourkecollective.com.au
www.inspiretasmania.com.au
www.brindabellastockfeed.com.au
www.heavensabove.com.au
www.loavesrobe.com.au
www.masterjewellersonline.com.au
www.chitchatgifts.com.au
www.eidsvoldrural.com.au
www.forevergiftsandmore.com.au
www.funporium.com.au
www.goulburnstationery.com.au
www.rehfisch.com.au
www.merimbulaextra.com.au
www.morganpark.com.au
www.nextragiftsorange.com.au
www.northsideproduceagency.com.au
www.pamperedpetz.com.au
www.www.paperplayonline.com.au
www.parkesnewsandgifts.com.au
www.rivercitypets.com.au
www.smithstreettraders.com.au
www.sprengersruraltraders.com.au
www.hefeedshop.com.au
www.shop.newcastle.edu.au
www.toyworldcanberra.com.au
www.toyworldwauchope.com.au
www.reasureboxgifts.com.au
www.uncletomspps.com.au
www.warragulpetemporium.com.au
www.welbygardencentre.com.au
www.wollongongbikehub.com.au

If you are interested in a POS software connected website, please reach out to our sales team: sales@towersystems.com.au.

USEFUL, EVERYDAY WEBSITE ADVICE FOR SMALL BUSINESS RETAILERS.
Regardless of who you choose to create your website, here are tips we offer to help make setting up a Shopify site successful for you.

  1. Know why. Knowing why you want the website can answer plenty of other questions. For some it is to win new customers, for others it is revenue growth, while for ithers it is better service of existing customers.
  2. Know your narrator. Every website has a narrator, the person behind the scenes writing the text, responding to queries. Think about that person, how they speak, words they use, their manner. Think of this person as a character you create.
  3. Look at competitor sites online locally and overseas as it is beneficial to see what someone else is doing and learn from that.
  4. Only use unique images. If you use supplier supplied images, they may be on other sites and Google will know this. Google likes fresh content.
  5. Write your own product name / title. Use search keyworks in the name – that is, what people are searching for. Google likes fresh content.
  6. Write your own product description and think about what shoppers search for.
  7. Do not load everything. Too much stock makes a site hard to navigate.
  8. Consider using a website name that is different to your business name. Online can benefit from a different brand to your in-store situation.
  9. Be open to additional sites. You may make more money from having multiple.
  10. Support the site with active social media engagement.
  11. Promote the site with an email monthly at least, through MailChimp or similar.

Retail business advice: choosing the POS software that’s best for your business

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How do you choose the POS software that is best for your retail business? Here is our advice based on years helping small business retailers.

Note, while we are a POS software company, our advice here is not specific to our product. rather, it is general and couple apply to any retail business considering POS software.

There is no short-cut or easy way to choose POS software for your retail business for if you do take a short-cut it is likely to hurt you. It’s kinda like the carpenter mantra, measure twice, cut once. For choosing POS software for your retail business, research, research again before you decide.

This is not something to outsource. It is your business, you need to own the decision.

Technology knowlkdge is not required. If a POS software company representative speaks in tech speak tell them to stop. It is likely they would do this to dazzle you into a possibly wrong decision.

But let’s take a step back. before you can start the process of choosing the right POS software for you business you need to know what you want and what all those in your business who will use the software will want from the POS software. Get your requirements right first and your process of selection from there will be easier for you and better for the business.

So, let’s get is a list of what we think you need to do to choose the right POS software for your retail business …

  1. Own the process of choosing the right POS software for your retail business yourself.,
  2. Know what you want.
  3. Be sure of what you need.
  4. Prioritise these list. And, yes, they are two lists.
  5. Keep conversations away from tech jargon.
  6. Take your time.
  7. Look at the software.
  8. Talk to others using the software.
  9. Get claims made by any POS software company in writing or recorded – so you have a record. A good POS software company will want to do this for you.
  10. Make a decision when you are ready.
  11. Don’t be pressured by a pricing deal.

Choosing the right POS software for your retail business is something to approach seriously, in a structured way and with the needs and wants of you and your business paramount at all times.

Remember, you are choosing a relationship with tech ology and not the person selling it to you.

Zippay merchant POS software connection helps small business retail

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The thousands of small business retailers using the POS software from Tower Systems have access to Zippay merchant facilities embedded in the POS software. Using these the retailers are able to offer access to the Zip buy now pay later facilities across the counter.

Using the Zippay merchant facilities in the Tower POS software, retailers able able to enjoy a commercially valuable alternative to LayBy. It is better for them and better for their customers. indeed, customers love Zip.

Thanks to a thoughtful and compliant integration, Zippay merchant facilities in the Tower Systems software are proven, valuable and commercially enjoyable in retail businesses of many different types. Tower Systems did the integration early in with Zip, bringing the Zip opportunity to life for the first time in many retail niches.

Using the Zippay merchant facilities, retailers have reporting and other tools for the accurate and prper management of their businesses.

Give your customers the power to pay later, interest free and watch your sales grow. Tower Systems and Zip have teamed up two years ago to provide a seamless, interest free payment solution for your customer, allowing your business to benefit from:

  • Increased sales volume
  • Increased average order values
  • Increased customer repurchases
  • Now, with a seamless integration with Tower Systems, you can accept Zip payments as soon as you are accredited. Simply enter your credentials.

Get started!

Our Zippay merchant facilities are robust, best practice, useful and enjoyable act the counter and in the back offer. They are true total solution for a business wanting to bring to life a buy now pay later option.

Tower Systems is grateful to the folks at Zip for their engagement and encouragement. It’s a partnership relationship that we value and have learned from.

The Zippay merchant facilities integrated with our POS software bring to life opportunities thanks to the way Zip promotes their retail business partners. The Zip community is strong and growing. Zip shoppers love their service and this can help small business retailers to find shoppers they may otherwise not have found. It’s an example of a valuable mutual relationship.

Tower Systems is grateful to offer Zip as part of a quite of integration solutions with its POS software. This suite of integrations is growing in 2021, which is terrific news. More soon…

Here’s what life in stage 4 Covid lockdown has been like for our small business in Victoria

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Our head office is located in Hawthorn, Victoria, in suburban Melbourne, which has been in stage 4 lockdown since early August.

The gap between the end of the first Covid lockdown and the start of the tougher stage 4 was barely a month.

Back in March, when the impact of Covid became known, we made some decisions about the operations of our business that have meant the changes to restrictions have not impacted our business. These were changes any business could make. Indeed, with hindsight, they are changes we could have made years ago.

Even though our business is considered essential given the nature of our work and the customers we serve, we decided, back in March, to move to a remote operation for 85% of our work force of more than 50.

This meant bringing forward transition to our new VoIP phone system, expanding our Zoom capacity, expanding our Microsoft Teams capacity, providing team members with tech at home and putting in place financial compensation for folks working from home.

The tech changes were implemented over 2 days. They have served us well.

With plenty of our workforce usually in retail every day, helping our customers, we had to fundamentally change the way we worked. You cannot do online what you’d usually do in a shop installing software or training people. We adjusted and our customers adjusted.

Today, we’re almost 100% online in what we do and in our service delivery. If, however, a customer wants us in-store and it is essential to their business, we can do this, in stage 4 and outside of stage 4, and we have done it.

From a sales and marketing perspective the changes have been significant. We used to do at least 16 trade shows a year. This year we have done 1 and next year we have none planned. Instead, we have found new and, indeed, more useful ways to connect with prospects.

The result has been an increase in sales. This is good news for us, our team members and our customers. We are sincerely grateful.

Over recent weeks, we have brought several more people into the office as we have some team changes and new colleagues to meet.

While Victoria waits to hear when stage 4 will end, here at Tower Systems we see no major changes to how we operate through the remainder of 2020 and into the early months of 2021.

This new way of operating is offering team members more time with family, lower out of pocket costs and opportunities for healthier lifestyle choices.

We have learnt plenty navigating Covid, benefiting our business and all who work here. This is the good news story we’d like to see media outlets cover – what we have learnt and the benefits leveraged as a result. There are plenty of good news stories like ours.

We get that stage 4 restrictions in Victoria have been challenging. They have also provided opportunities.

We are optimistic about 2021 as we have a terrific base from this year on which to build … and for this we are sincerely grateful.

Software for adult shops help these small businesses in 2020

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The Tower Systems adult shop software is helping Aussie adult shops reach and serve customers in 2020, an odd year with plenty of challenges … and opportunities.

Handling key requirements unique to the needs of adult shop businesses, the Tower Systems software for adult shops helps with compliance, service and performance, helping these businesses serve their customers professionally and accurately.

Encoded in the adult shop software are tools that help operationally in-store as well as help online – helping the locally owned adult shops to serve through online sales.

The Tower systems adult shop software delivers access to a broad range of benefits, which include:

  • Perfect loyalty tools for adult shops. Get shoppers spending more. Anonymity guaranteed with this fresh approach to loyalty. No points. No cards. No names. This is smart loyalty perfect for adult shops.
  • Leverage you. Share product care, service and use information that reflects your knowledge and helps separate you from others selling similar.
  • Easily sell online with a direct to Shopify with a safe and seamless link from your POS software – including image flow.
  • Encourage customer happiness by serving product care info. on receipts.
  • Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  • Ensure compliance when required with structured age checking. This can demonstrate that the business has the right processes in place for the regulators.
  • Save time with electronic invoices from suppliers.
  • Use tags to get a fresh perspective, side-view, on stock performance.
  • Bundle items together to make price comparisons harder and thereby increase sales.
  • Business differentiating loyalty. Stand out from the crowd. Have customers coming back to you for this.
  • Trade and club pricing profiles. Set pricing rules based on customer type.
  • Sell more with a direct connect to buy now pay later services.
  • Cut accounting and bookkeeping fees with integration to Xero and others.

Using this adult shop software, adult shop owners can rely on up to date tech enology that is designed to serve the needs of a business that is usually run under management. We offer security and surety over business data and allow easy access for checking and reporting from off-site.

This is Aussie made and supported software for adult shops.

Small business retailers benefit from POS software tools made for them

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Details matter when it comes to specialty POS software for speciality retailers. Here are some highlights of detailed facilities in our specialty retail POS software:

  • This software doesn’t care about your feelings. It cares about facts and report those facts to you, so you can make decisions based on them.
  • It comes with a free therapist. If our software does hurt your feelings or does something unexpected, we have real Aussies & New Zealanders ready to make you (and the software) feel better.
  • It won’t forget your mates birthdays (or any birthday).  Excellent marketing tools allow you to keep in touch with customers based on previous purchases, special events, and yes… birthdays.
  • This software does not play favourites. If a staffer is stealing from you or misbehaving using the software, it will out them, without emotion.
  • You can your experts. Take product care and use knowledge from your best people and share it with customers on receipts, easily.
  • Stick it to big business. They can’t compete with our awesome loyalty tools.
  • Sell anywhere, any time. Retailer Roam is awesome.
  • The online pivot. We develop websites and awesome POS software.
  • Click and collect. It’s easy, safe and managed.
  • Seasonal reordering. Based on evidence.
  • Pitch local. Consistently, through your software.
  • Age check. Offering compliance check for age restricted products.
  • Getting rid of customer order books. Paperless is faster, safer.
  • Postcode capture. Knowing your reach can amaze you.
  • Product care advice. Selling you and your knowledge can drive sales.
  • Product warning notice. Ensure they understand care of what you sell.
  • Bundling for safer shopping. Bundles / hampers that make shopping easier.
  • Contactless EFTPOS. Integrated. No keystrokes. Great rates.
  • Job service management. Track repairs and jobs from the quote on.
  • Reducing rep contact. Order on evidence and not on their social skills.
  • Serial number tracking. When it matters, it matters.

Tower Systems developed and supports POS software made for specialty retailers in Australia and New Zealand. Our focus is only on local, indie, small business retailers, specialty retailers who differentiate by being specialist at what they do, like us.

We are grateful to our more than 3,000 customers who have faith us us every day.

Helping small business retailers offer POS software connected click and collect

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Click and collect is now universally understood and embraced as a consequence of corona. This is especially true in Victoria Australia where in metro melbourne there is a 6-week hard hard lockdown in place. Click and collect is a lifeblood for retailers in the large lockdown area.

Here at Tower Systems we have been serving small business retailers with click and collect enabled POS software connected to Shopify and other websites all through this. Indeed, click and collect is something shops working with us have been offering for years.

Through Magento, Shopify and Woo POS software connected websites, our click and collect solution can be for drive by curbside contactless pickup, home delivery and traditional click and collect the flexibility is powerful, appreciated and easy for small business retailers as they play in this now important space for small business retailers.

Click and collect is here to stay and even more important, shoppers and retailers understand it. They understand how it works, the opportunities it brings and the health and safety imperative. It is good news for newsagents.

We are proud to have helped many small business retailers bring the click and collect opportunity to life in their businesses and to do this through a seamless connection between our POS software and their e-commerce site.

We do it ourselves in our own websites, too, offering click and collect in the shops we run, where we use our software and websites that our web team have developed, to show off our tech and business operational skills.

retail has fundamentally changes thanks to corona and wee are grateful to the thousands of retailers who partner with us, embracing software we develop and leveraging the tech integrations that we support in the work we do across a range of specialty retail channels.

While corona is challenging for so many, if we can provide income certainty for small business retailers and those who rely on these businesses then it is one less stressor for them. This is where click and collect plays a vital role, in offering an alternative and safe path to revenue for a retail business.

2020 is a year of massive change with tech being at the core of so much change. It’s not done yet as more changes are coming. Our message to small business retailers is that we are here, we have your back through these changes.

Click & collect easy for small business retailers with Shopify connected POS software

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Click & collect is the buzzword retailers are talking about and have been talking about for several years. Too often, the talk is ignorant.

What is click & collect? It is when a shopper makes a purchase online and they travel to a store and collect the item. The online purchase is the click and the in-store pickup is the collect.

Click & collect is fundamental in any retail business today as it enhances the shopper experience and shopper efficiency. It also enables retail businesses to better manage time and resources in-store.

\Also, in 2020, being the year that it is, click & collect makes for safe retail, contactless retail.

In a click & collect scenario, the shopper chooses what they want online, browsing store inventory and making their selection. They pay on line, too. The goods are gathered together and set up ready for the shopper to collect in-store or even through curbside collection arrangement, meaning they might not even have to leave their vehicle. This is the ultimate click & collect situation, the ultimate convenient shopping experience.

Click & collect is something we have offered in our small business POS software for years, thanks to our integrations with Shopify, Magento and WooCommerce. We have helped many retailers bring this experience alive in their single shop situations as well as their multiple shop situations, where shoppers purchase online and can select, if they wish, the location from where they make the collection.

Click & collect is fundamental in retail today, it is a core service, a core consumer expectation and core to the revenue model of many retail businesses. It can be easily managed from the online purchase through to the back end store management.

Tower Systems is pleased to serve small business retailers in the click & collect space, pleased to help these businesses offer this useful and beneficial service as these businesses trade in evolving and unique retail circumstances.

Click & collect has come into its own in 2020 through the greater need for contactless retail. Making it accessible to and understood by small business retailers has been another part of the Tower Systems small business focussed mission, where we help small business retailers more effectively compete with big business.

iPad POS software offers flexibility for small business retailers

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Retailer Roam from Tower Systems is portable iPad POS software, offering retailers to sell where they want, when they want and how they want.

A counter is not needed.

A shop is not needed.

That’s right, you can sell from the back of the car or a trunk, at a market, at someone’s one. This is portable POS software, I{Pad POS software for people on the move.

This is truly portable iPad POS software that you can access from the app stores for retail on the go. It’s Australian made and Australian supported for small business retailers.

This iPad POS software can also connect to Shopify and Magento websites, too, offer online, in-store and on the road sales. It’s flexible, made for retail today.

Better still, thanks to the support of the federal government’s ipAustralia trademark and rights agency, retailer Roam is being trademarked to us for iPad POS software in service of retail businesses.

Here is a list of what retailer Roam can do for any retailer today:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

What a great list! This is iPad POS software made for businesses on the go. You don’t even need internet access to transact.

This is a cloud based POS solution, bring iPad POS software to live in an affordable and useful package for small business retailers like garden centres, farm supply businesses, fishing and outdoors retailers, jewellers, pet shops, makers, artists and more.

Retailer Roam is a tablet app-based iPad based POS software solution. The app runs on Apple iPad and Android based tablets. It can run connected over WiFi or any other network. It can also run disconnected, syncing when connected again to a network at a later time.

As the name suggests Retailer Roam enables the business to roam to transact sales. You can accept cash, EFTPOS (Tyro Integration), Invoice an account or create a LayBy. Selling is through a screen designed specifically for Retailer Roam and the devices on which it would be run.

We are grateful to bring this opportunity to life.

Cloud POS software for small business retailers, made and supported in Australia

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Our Australian developed and supported cloud POS software for small business retailers serves the specialty needs of: garden centres, produce businesses, farm supply businesses, fishing and outdoors businesses, toy shops, pet shops, newsagents, jewellers, adult shops, homewares shops, gift shops, firearms dealers, butchers and more.

Specialty retail is our thing.

Serving POS software in the cloud is also our thing.

Using our cloud POS software, retailers can tap into the benefits of managed IT infrastructure without having to install the software themselves, locally on their own computers. While they can do that if they wish, we offer our cloud POS as a solution for those keen on being shielded from this work.

Cloud POS is fully functional for the retail businesses we serve in our focus on niche retail channels. We can  host through our professional hosting relationships. Alternatively, you can host through any platform you prefer. We offer complete flexibility in our cloud POS hosting options, in service of genuine flexibility for our retail small business partners.

The big question often asked is what is cloud POS and do I need it? Cloud POS is POS software, running on a hosted computer not located in the business.  It usually comes with automatic backup, easy access, speed, built in redundancy and more. I can also come with no need to update the software as it is updated by the software co. With us, you choose the level of cloud POS that is right for your own business needs.

Tower Systems has offered cloud POS solutions for the last fifteen years to small single shop businesses through to bigger small businesses. One customer has more than 15 outlets connected through the cloud. No matter what size your retail business, our cloud POS solution can be in service of your needs.

Now, if cloud is not the right fit for you, we offer desktop, local server access too. You can choose the level of tech that is right for your own business needs. As we say, we’re here to help – that is why we appreciate conversations to make it easy to determine what works best in your situation.

Cloud POS is a terrific and easy to access solution for many different retail business situations.

Advice for small business retailers considering selling online and the big challenge many face

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In our work developing, selling and supporting Point of Sale software and Shopify and Magento websites connected to our POS software, we have been fortunate to curate advice for retailers who embark on the journey of selling online.

In this article we explore the most common challenge we see retailers confront: what to sell online.

Taking your retail business online is critical, right?! Especially since COVID-19 hit.

The need to offer click and collect, curbside pickup as well as local and further afield shipping is a vital customer service.

Reaching shoppers who are not nearby and may never visit your area is also critical as it broadens the reach of the business.

A big challenge we see experienced retailers confront is what to sell? They know they do not want to take everything in their physical shop online. Often, they want the website to be specialty, to stand for a unique need or product niche.

The question is what? What to have the website be known for, to focus on?

It’s a business start-up question in many respects, a question anyone starting a business from scratch needs to consider. This is why some experienced retailers find it challenging to know where to start as they first have to disconnect thinking about the website only in the context of the current physical business.

Our suggestion is that you own the challenge for yourself. While you could have someone come up with the idea for you, then the idea would be theirs.

Think about your website as a start-up, but probably related in some way at least in part to what you do or could do in your shop. By being known for something, a product category or niche you can be more easily found online. And that right there is the key – being found online.

So, the real question is what are people looking for? We can help with that as we have access to tools that track what people in Australia are looking for. We will gladly do this research for people getting a website developed by us. However, we need a starting point for the research – which back to the entrepreneurial question about the niches that interest you. This has to come from you. You have to own the site focus.

We appreciate that it can feel daunting to start a business from scratch. Maybe, for you, an easier option is to take one or two departments of what you sell currently online. That can be an easy start. We suggest this as it gets you experiencing online. That experience can be leveraged as you evolve your online business.

Remember this – where you start online is never where you will end up. That is our own experience with our online businesses. We have learnt a ton and continue to evolve our sites.

Why small business retail employees love our specialty POS software

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The POS software chosen for a small business retail shop matters to the staff, those who work in the business. Too often, however, staff are not consulted as to the POS software chosen for a business yet they are the front line, the people who drive value from the POS software investment.

Tower Systems offers retail staff plenty of learning opportunities with our POS software so that they do not have to rely on retail business owners or managers to learn the software. Our customers can tap into unlimited training. This helps ensure that the front line retail employees can transact with the software accurately, quickly and for maximum benefit for the business.

Front line retail employees tell us they love our software and the support we offer. Collating feedback here are the top benefits retail employees (not managers or business owners) like about our Tower Systems POS software:

  1. That the software is specific to the type of the business, that it is not general software.
  2. Easy to learn.
  3. Easy to get more training.
  4. Friendly and easily accessed support.
  5. Fast at the counter.
  6. The integrations like EFTPOS and other connections that help make the counter more productive.
  7. The structure of processes. There is a commonsense approach that suits live retail operations.
  8. The plain English approach – there are few technical terms.
  9. Fingertip access to information to help make better business decisions.

Any business considering our software and keen for input from front line employees prior to making a decision are welcome to have us demonstrate the software to them, live, using data like you would use in your business. Your staff can process transactions as they would like in the business. This provides you with feedback on the usefulness of the software as assessed by those who work in your retail business on a day to day basis. We think this matters.

If you work in a shop that is considering new POS software, reach out to us. We’d be happy to discuss your needs, to work with you to see if our POS software is a good fit for your business. If it is not in our opinion, we will say so. It starts with you outlining what you are looking for and us demonstrating how our software works to see if we match your needs.

POS software for adult shops help drive sales, safety and professionalism in a competitive retail space

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The Adult Shops POS software from Tower Systems is finely tined to serve the needs of specialty adult product retailers. The most recent release of the software serves this niche retail channel well, helping adult shops to better serve patrons.

You can rent our Aussie designed and supported POS software made for Adult Shops for $155.00 a month. This provides access to awesome software that helps unique needs of adult shop businesses:

  1. Age checking for products sold that require age checking.
  2. Product care instructions provided on receipts.
  3. Managing credit for return for products that can be returned for a new purchase.
  4. Tracking products by tags and thereby enabling a flexible horizontal view of product sales.
  5. Tracking sales by time to enable fine-tuning late night shifts.
  6. Tracking sales by employees.
  7. Offering commission to employees for sales.
  8. Handling special orders.
  9. Discrete receipting.
  10. Tracking serial numbers.
  11. Say goodbye to LayBy pain. With our buy now pay later options.
  12. Customers will love the product use and care instructions on receipts.
  13. Make more money offering special orders that you can easily track from the counter and notify shoppers by email or text when the goods arrive.
  14. Get one-time-only shoppers spending more with an awesome and differentiating loyalty facility.
  15. Sell online easily, direct from your POS software.
  16. Bring customers back with reminders on key dates.
  17. Save money on bookkeeping by integrating with accounting software.
  18. Make more money from the one time only shoppers.
  19. Save time, load electronic invoices from suppliers.

Adult shops do have unique retail business management requirements and Tower Systems has tuned its POS software to serve these. We work not only with retailers but with suppliers too, to help them connect well with each other, serve each other and mutually benefit.

Taking this adult shop POS software connection further is our web store integration through Shopify, Magento and WooCommerce. As a partner of each, we are able to provide adult shops with an online sales experience that is seamlessly connected back to their in-store POS software.

Being a POS software specialist in the adult shop retail management space helps us serve these businesses to guide better business performance and greater enjoyment for those in the business and those who rely on the business.

POS software helps retailers manage the sale of age restricted products

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Handling age restricted products can be a challenge in retail, especially small business retail. There are regulations to follow operationally. Structure is vital in proper management of this so that investigators can be shown that a business has the correct management processes in place.

Whether it is the management of age restricted products like firearms, tobacco products or other items, having a systematic, consistent, approach to the sale of age restricted items is good for business and for all who work in a business and could be bund by regulations connected with the age restricted products.

Having POS software that serves in this area is vital.

The Tower Systems POS software manages the sale of age restricted products. This features in our software for firearms dealers, newsagents, garden centres, producer businesses, toy shops and adult shops. In each of these specialty retail channels, the management of age restricted products is important.

Through the Tower POS software, retailers can have in place appropriate checks and balances to ensure correct management of age restricted products.

Use your POS software to force an age check on every purchase. This shows the business having zero tolerance for avoiding the age check. Regularly remind staff about this. Do these things and any violation the retail sales person deliberately violating business policy and defrauding the business in their use of the age check facilities in the POS software.

This step of enforcement alone could be what is necessary to demonstrate to regulators that the business manages age restriction seriously and structurally.

Get your age check processes right from the outset and you can layer the business with a level of protection that is vital. For sure, there is an operational delay in selling age restricted products, but this is minor when you consider the cost to the business of being caught breaking the law in this space.

Our advice to retailers is that they use the age restriction facilities in their POS software to ensure that they get it right, every time.

In our work, we deal with the issues of age restricted products in a range of retail channels including: newsagencies, firearms retail, produce stores and adult stores. In each case, there are different regulations and requirements to handle.

Free POS software training for small business retailers

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All users of the Tower Systems POS software  have access to free training. Long after the software is installed, this free training is available for people to learn more about our POS software and how to leverage the software for the benefit of the retail business.

POS software training is critical to make good use of tools the software. Some of the best learning can be done years after a business started using the software. This is why we make access to POS software training free for our indie retail customers.

We run several online training sessions each week across a wide range of subjects. These are an excellent way for you and your staff to learn in detail about specific areas of the software. Each of these sessions is genuinely interactive and offers a free-flowing Q&A session at the end where any topic can be canvassed.

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions. Being in front of our POS software is not critical for the training.

We also host face to face meetings where further training can be accessed. These  meetings are free. The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Free and easy access to POS software training is critical for small business retailers and those who work in their businesses. It provides for unlocking genuine value from the POS software.

Tower Systems is proud to be able to offer this training and to have done so for many years. It is one thing to talk about it and another entirely to actually do it. This is what we are committed to, doing – we really do believe that actions speak louder than words.

Tower Systems serves specialty small business and independent retailers with specialty POS software.

Tower Systems helps protect small business retailers with cloud backup service

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POS software company Tower Systems provides its small business retailer community with access to a secure cloud backup service.

This service provides on-location and secure off-location backups of data, giving retailers double protection in the event of an attack or major hardware crash that necessitates access to backed up data.

The benefits are clear:

  1. Time saved thanks to no more end of day backup.
  2. Fast restore in the event of a cyber attack or system  crash.
  3. Incremental backups meaning the ability to restore back to prior some event occurred.
  4. Peace of mind.
  5. No need to remember to backup.
  6. Double backups = more protection.
  7. Security of off site backups.

The best way to any business, especially any small business, to be prepared for an attack, beyond firewall and other force-field protection is to have easy and fast access to up to date backup data, of whole of systems backup data.

The Tower Systems cloud backup service is safe, secure, offsite and on site and updated regularly as each day transacts.

Our cloud backup service for small business retailers has professional redundancy built in. We will not provide details here as to do so could compromise the security.

There have been instances recently where after a crypto lock attack on a client we have had them up and running, fully restored, within the hour.

This is what professional backup looks like. It is insurance for getting over the attack quickly and professionally. Without a hefty price tag.

We monitor the backups. for no additional cost to customers This is bonus coverage beyond the notifications on your local computer about backup status.

The peace of mind is valuable and appreciated by small business retailers and people who work in small business retail and have been responsible for undertaking the daily backups. It frees them to focus on other requirements, other parts of their business.

Cloud back is, in our view, the only safe backup for small business retailers. It is what we recommend. It is what we use ourselves in our own retail businesses.

Tower Systems is proud to offer this service to its small business retailer POS software community.

ATO warns small businesses on sales suppression software

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The ABC has reported the ATO is clamping down on small businesses using sales suppression software to minimise tax.

Ms Jenkins said the ATO was also cracking down on the use of sales suppression software that disguised the transactions within a company’s records.

“There is some really sophisticated software out there that is helping people avoid paying the right amount of tax.

“But whether it is cashless payments or whether it is the use of platforms or apps, it means there is really a trace of your transactions.

“We use merchant data and other sources of information to identify where things just don’t look right. Then we go and have a chat to them and say, ‘Hey, can you explain?’

In the mid 1990s there was sales suppression scam operating in the newsagency channel. I became aware of it because my newsagency software company lost businesses because we refused to offer such a facility.

There was a software program into which the retailer could enter a code and then an amount of cash they wanted to take out of the business unreported. A second set of records was maintained for the ATO and another records for the business owner.

I know because the software was demonstrated to me several times, by someone who had worked for the software company that created the software. They had approached me. I did some more checking with newsagents and discovered the facility in the software was being used.

The matter was reported to the ATO. At their then Box Hill office in Victoria they assembled a task force including representatives from the ATO, Federal Police, Federal Attorney General office. Victorian State Revenue and Victorian Attorney General office. Several of us with knowledge were brought in for a demonstration of the software. There were several follow up meetings with the ATO in Sydney.

Eventually, my software company stopped losing sales due to us not having the tax avoidance facility in our software.

Any retailer deliberately and systematically underreporting their income to avoid tax deserves what they get from the ATO and from any suppliers they impact through their actions.

  1. We refuse to help any retailer avoid tax.
  2. We will not code for tax avoidance in o0ur software.
  3. We will report it if we see it.
  4. Retailers and taxpayers need to be able to trust POS software.

Age check tools in POS software help retailers comply with age restricted products

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Retailers who sell age restricted products can bring structure to their business processes and ensure compliance thanks to the age check facilities in the Tower systems smart POS software.

Built into the Tower POS software are facilities to tag items as having an age requirement prior to purchase proceeding. This can bring structure and consistency to the management of the sale of these items in any shop.

The age check facilities are another point of specialisation and difference delivered in there Tower Systems software. They help small business retailer run better businesses and are less likely to be caught in a compliance challenge./

Using the age check facilities in the POS software, retailers can benefit…

  1. A structured approach to selling age restricted inventory.
  2. Proof of a process that can support any situation where a mistake is made. By demonstrating a structured process the business can show that it has processes for appropriate action.
  3. Certainty for employees knowing that you have systems that have their back.
  4. Peace of mind for businesses where owners are located away from retail outlets.
  5. Professionalism. By conducting a structured age check you demonstrate a professionalism and dare to customers, which plenty will appreciate.

Developed originally years ago for managing the accurate sale of tobacco products, he age check facilities in the Tower Systems POS software also serve needs in the firearms retail,. bike shop, jeweller and produce business channels. All have varying needs that are served by there age check facilities in the POS software.

The age check facilities are user managed – you can determine the products to which they apply and how they are used.

This is another differentiator for specialty retail POS software from Tower Systems compared to generic POS software.  It is another way you can drive better business outcomes rather than being an average shop using average POS software tools.

Age checking is required for a raft of products for good reason. being able to do this with certainty and consistence is commercially valuable for any retail business involved.

Tower Systems serves in excess of 3,000 small business retailers with specialty POS software for a range of niche retail channels., We are proud to serve the small business sector.

Bankable benefits for small business retailers from Tower Systems POS software

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The tangible, bankable benefits of partnering with Tower Systems, beyond the software.

Not all POS software companies are the same.

  1. We are local. Local matters in local communities. Tower Systems is Australian owned, developed and supported. Call us and a human answers the phone.
  2. We listen to your needs and engage in conversation with you.
  3. Our training is personal, in your business. We think people learn better from face to face training.
  4. Customers guide our software enhancement. We offer a transparent, democratic, process for guiding software update content.
  5. In the cloud or in-store. You choose where the software runs.
  6. Rent or buy. You choose how to acquire and fund the software.
  7. Retail channel specific. This software is developed for your type of business.
  8. We help with business performance analysis and theft checks, services where we take a deep dive into your data and provide confidential insights.
  9. Every customer has the direct contact details for our leadership team for easy and safe escalation of any query.
  10. No pressure. You buy when you are ready.
  11. Unlimited free training. Long after you install the software, ask for free top-up training and all we will organise it.
  12. Retail group engagement.  Groups and members of groups have opportunities for group level customisation website sales and more.
  13. New customer care. All new customers have a separate specialist team with which they connect, to ease settling-in.
  14. It’s personal. Retail is personal. This is why we prefer to train you in your shop. Yes, we said this above. We say it again as it is a differentiator.

Tower Systems is not an average POS software company. We are a small business, indie business, focussed POS software company developing software in Australia and New Zealand for Australian and New Zealand based specialty retailers.

Thank you for considering us.

Serving over 3,000 small business retail customers, Tower Systems is engaged locally, across  multiple specialty retail channels, delivering solutions retailers want and need to differentiate their businesses. We help indie retailers specialise, locally. This matters because it helps local businesses thrive locally.

Shopping local is key to the fabric of any local community.

Adult shop software helps small business retail adult shops

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The Tower Systems Adult Shop POS software has been designed and developed in Australia for Australian adult shops. It is respected and well used software that serves this niche retail channel in myriad specialty ways.

Here are ways this POS software developed for adult shop retailers can help with business management:

  1. Remote management. This software has tools to let you easily track and manage the business if you don’t work in the business.
  2. Multiple store management. Multiple stores can be easily managed.
  3. Electronic invoices from suppliers. Import electronic invoices and cut mistakes and the time taken to bring in new inventory.
  4. Bundling product for price deals. How and what you bundle is flexible and easy with this software.
  5. Product care instructions. Include these easily by product for customers and demonstrate a level of customer service people will love.
  6. Cut employee theft.This software makes it harder for people to steal and easier for you to track.
  7. Cut customer theft.This software identifies what is being stolen. This helps you claw back GST paid and it helps you manage theft better.
  8. Easier regulation compliance.The age-check facilities in this software reduce the chance of mistake and give you proof you are managing the business to legal obligations.
  9. Less dead stock.The software helps you buy what sells. It shows you instantly what is not selling. This reduces mistakes in stock purchasing.
  10. Compete with online.This software has facilities you can easily use to show why shopping with you is more valuable and enjoyable than shopping online.
  11. Bring customers back. With no extra work, make a pitch customers see when they get home. We can bring as many as 25% of shoppers back in.
  12. Cut bookkeeping and accounting fees.From GST reporting to having an up to date P&L, we can save time and money by linking to software like Xero.
  13. Connect your online with your shop.Our Web Store facility handles this.
  14. The Tower AdvantageTM. Training long after you first install for no extra cost.

We are adult shop software specialists, serving many in this retail niche field.

Adult shops are retail businesses with unique business management needs. We are grateful for the opportunity to serve these needs, to help create more successful and enjoyable businesses,. This is good for the owners of the businesses as well as the employees. The more we can do to help local retailers stay strong the better in our view.

We discovered that our unique POS software served this niche when a retailer in the channel approached us and told us we were a good match.

POS software update expands buy now pay later for small business retailers

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The latest update to our POS software for jewellers, garden centres, bike shops newsagents, firearms retailers, toy shops, produce stores, fishing stores, outdoors businesses and rural supply businesses has delivered an expansion of shopper payment options.

The Tower Systems POS software is integrated with more buy now pay later services, enabling our small business retail partners to directly link from their POS software to these services for easy over the counter purchase, fast payment and no hassles with storing the items.

This latest update, the first for 2019, has been developed to meet the standards of our latest buy now pay later finance provider. It further showcases the integration strength of our POS software and the wonderful team of POS software developers who work for our company – evolving wonderful software through partnerships with strong and respected service providers.

Like our Xero accounting software integration, Tower Systems has ensured that this latest integration is seamless, accessible from within the software and completed to best practice standards.

With the buy now pay later options we support, our POS software customers can sell without risk as the finance companies manage that, they take this on as their responsibility. It has completely changed how LayBy operates, especially in the indie retail space in which we are so well established.

Transactions at the counter are easy and fast. Retail shoppers using any of the services with which we integrate can purchase, ‘pay’ and leave in a short time. The retailer can be confident of being paid. The shopper understands the terms. The finance company manages risk. It really is a win win win.

In delivering this latest update, Tower Systems has undertaken lab testing, field testing, a beta release and then commercial release. Our customers love the structured process updates are put through. They also love that they can choose when an update is installed for them. They like that there are no surprises. We could force updates on them. They prefer we not do that.

Buy now pay later is big in many retail channels. Tower Systems is proud to have launched this in each of its marketplaces for over the counter over a year ago. Now, with more financiers on board, the options for retailers and consumers are considerable.

How our POS software for adult shops helps create better businesses

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Our Adult Shop POS software has been designed and developed here in Australia for Australian adult shops. It serves local needs, works with local suppliers and is more finely tuned to your business needs.

Here are 10 ways this POS software can help you:

  1. Cut employee theft.This software makes it harder for people to steal and easier for you to track.
  2. Cut customer theft.This software identifies what is being stolen. This helps you claw back GST paid and it helps you manage theft better.
  3. Manage from outside the business.This software has tools to let you easily track and manage the business if you don’t work in the business.
  4. Easier regulation compliance.The age-check facilities in this software reduce the chance of mistake and give you proof you are managing the business to legal obligations.
  5. Less dead stock.The software helps you buy what sells. It shows you instantly what is not selling. This reduces mistakes in stock purchasing.
  6. Compete with online.This software has facilities you can easily use to show why shopping with you is more valuable and enjoyable than shopping online.
  7. Bring customers back. With no extra work, make a pitch customers see when they get home. We can bring as many as 25% of shoppers back in.
  8. Cut bookkeeping and accounting fees.From GST reporting to having an up to date P&L, we can save time and money by linking to software like Xero.
  9. Connect your online with your shop.Our Web Store facility handles this.
  10. The Tower AdvantageTM. Training long after you first install for no extra cost.

We are adult shop software specialists.

Adult shops are retail businesses with uniquer needs. We are grateful for the opportunity to serve these needs, to help create more successful and enjoyable businesses,. This is good for the owners of the businesses as well as the employees. The more we can do to help local retailers stay strong the better in our view.

We discovered that our unique POS software served this niche when a retailer in the channel approached us and told us we were a good match.

2019 New Year resolutions for small business POS software users

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2019 is two weeks in and already there is plenty happening in retail, especially small business retail.

As a service to POS software customers in our user community, Tower Systems offers a selection of small business retail new year resolutions from which retailers can choose business goals for the year.

Naturally, these resolutions are POS software related, as encouragement to our customers to get more from their investment. We don’t expect people to select any more the  one or two from this list. However, do something, have a goal that is POS software related, your business will benefit, you will benefit, for sure.

TWENTY-FIVE 2019 POS SOFTWARE RELATED SMALL BUSINESS RETAIL NEW YEAR RESOLUTIONS.

  1. Maintain better quality business data.
  2. Order based on actual sales data rather than gut feel.
  3. Spend more time away from the shop by managing remotely.
  4. Eliminate manual processes.
  5. Take action on employee theft.
  6. take action on customer theft.
  7. Reduce dead stock.
  8. Eliminate more paperwork.
  9. Engage in more data based business planning.
  10. Declutter my business data.
  11. Declutter the shop based on the business data.
  12. Delegate more.
  13. Set KPI goals, measure, track and engage.
  14. Learn more about the software.
  15. Learn something new from the software every week.
  16. Start believing the business performance data.
  17. Only sell products with a barcode.
  18. Establish new rules designed to protect data integrity.
  19. Deal more with suppliers that make doing business easier and less with suppliers that don’t.
  20. Leverage more control over the business.
  21. Manage staff performance more.
  22. Engage in more free training from Tower Systems.
  23. Ask Tower to tell me what they see about my business in my business data.
  24. Get more from the software.
  25. Treat data as an asset and not as a chore.

We hope that this list inspires, encourages, motivates and nurtures better business outcomes from the use of our POS software in your business.

More than an average software company, Tower Systems cares, deeply, about how our POS software is used and the outcomes it can achieve for your business. Our goal is to every day help our customers to achieve real benefits from the POS software.

Software is like any business tool. What you get out of it is determined by what you invest in the tool and how you use it. No, not a money investment, but a management investment. Respect, trust and use the tool and it will deliver for you. Treat it as a glorified cash register and that is what it will be for you.

Xero POS software link from Tower Systems helps small business retailers

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Tower Systems helps small business retailers benefit through its direct POS software Xero link.

First released years ago and regularly enhanced, the POS software Xero link helps small business retailers…

  1. Save time.
  2. Cut mistakes.
  3. make better decisions.
  4. make faster decisions.
  5. Have more control over their businesses.
  6. Stress less.
  7. Sell their businesses.

We use Xero ourselves in our own retail businesses, where we also use our POS software. nWe have practical and personal experience on which we can draw to serve our customers, to provide them a better Xero POS software integrated experience.

When we provide training and help on this, we do so from years of personal experience. It is one thing to know what to do, it is another entirely to actually have done it yourself. This is where our story is unique in the POS software space, where we are able to best serve our small business retailers on an efficient and useful Xero POS software link.

Here is what is transferred to Xero through our POS software Xero link.

  1. Sales – End of Shift based Department level sales are transferred to Xero via a sales invoice.  Each department can be assigned its own Xero account.
  2. Stock Arrivals – Invoices that are received into Retailer are transferred over to Xero as department level purchase invoice. No individual stock items are transferred.
  3. Stock Returns – Returns are transferred as credits in Xero at the department level. No individual stock items are transferred.
  4. Write Off’s and No Sales – These are both transferred to individual expense accounts, depending on what reason was chosen when the transaction was performed.
  5. Cost Of Sales – An option on sales exporting is to export Cost of Sales.  While not a full implementation of COGS it does transfer over the cost price of items sold each day to reduce the value of Stock On Hand in Xero.  If you use this option you will export Write offs, not as expenses, but as adjustment to your Stock on Hand.   This makes processing adjustments for the End Of Month much easier.

We developed the link is association with xero, as a development partner.

While we have an integration with Quicken and MYOB, we love Xero as it is easy, well maintained and well supported … and we use it ourselves in our own shops having tried other accounting software solutions.

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