The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryInside our POS software company

Tower Systems is not your usual POS software company



We help retailers grow their businesses.

When I started Tower Systems I wanted it to be more than a regular POS software company. I knew we would only sell to independent small retail businesses and only develop software for specific retail niches.

I also knew I wanted us to help beyond the software itself.

On an average day, we help retailers buy better, discover theft, improve efficiency and increase the average basket size.

We train our front line people in business so they can help your business. They are not your usual POS software help desk people.

We also help by creating marketing collateral, like this new poster we created in-house for fishing and outdoor businesses that use our software:

Or this one for pet stores:

Let us show you our POS software. Email or call for an obligation free demonstration: Please call our sales team at 1300 662 957 or email them at

We are proud to serve 3,500 specialty retailers with our software.

Sunday retail management advice: say no to poor customer service and improve your business


Tower Systems is thrilled to have won several more customers from a competitor this month. We have done this on the back of delivering better customer service.

Good customer service from your POS software company can improve your business.

One customer switching lost important business data as a result of poor service from their old POS solution provider.

Another customer switching lost hours of time as a result of delays in help desk assistance from their POS solution provider.

This is our retail management tip today – use POS software from a company that delivers timely, professional help desk customer service on which you can rely. You will save time and money.

Inside our POS software company part 15


Meet Tim Batt a senior account manager handling sales in Western Australia and South Australia and see first hand the point of difference Tim brings to the Tower / retailer customer relationship.

This video is another example of transparency about our Point of Sale software company and that we’re a genuine team here.

Inside our POS software company part 14


Ben Kay has had many years experience with Tower Systems in a range of roles including retail management. This broad experience brings to our software development team a knowledge and experience that helps us provide our customers with relevant and genuinely useful Point of Sale software. Meet Ben…

This video is another in our Conversations with series showing off the real people in the Tower Systems team, people we are proud of.

Inside our POS software company part 13


Meet Jim Law, another member of the help desk team at our POS software company.  Jim delivers excellent advice in a cheerful manner – customers love this.

Jim is another example of the real support we provide showing that we’re a transparent software company proud to show off its team members.

Inside our POS software company part 12


Tower Systems has a track record of cultivating talent and promoting from within and there is no better example of this than Gavin Williams, the Chief Operating Officer of the company. Check out this video of Gavin talking about his current role and his journey to this position of leadership within our Point of Sale software company:

Inside our POS software company part 10


Meet Natasha Assetta, our receptionist and admin person here at our Point of Sale software company.

This video, like the others in this series, provide an insight into the real people behind our company – real people who help our customers achieve great things using our Point of Sale software … from our reception desk throughout our company.

Inside our POS software company part 9


Meet Mark Fletcher the owner of Tower Systems as he is interviewed by two other Tower team members – Gavin Williams and Mike Hill. This is another unscripted behind the scenes look at what makes our Point of Sale software company different.

Tower Systems provides personal service delivered by real people. This video and others in the series show customers and prospective customers who they get to work with to unlock the best value possible from their Point of Sale software.

Inside our POS software company part 8


This latest video behind the scenes at our Point of Sale software company introduces another long-term Tower veteran Mike Kite. Mike manages our installations process, helping transition people through installing our system – including managing and testing all hardware we supply.

This video provides another excellent natural and unscripted insight into Tower Systems.

Inside our POS software company part 7


Managing stock is a key function in retail and a key requirement for Point of Sale software. In this video meet Phil Prior, an expert in this area and a driver of our live online training workshops.

Through this and other videos tower Systems is showing the real people behind its exceptional support of small business retailers.

Inside our POS software company part 6


Providing access to support of our Point of Sale software in Mandarin and Cantonese languages as we have done for close to ten years demonstrates a level of care and attention to the needs of our customers. Check out this conversion with Tim Chwee and Jeremy To as they discuss providing this service.

This video is another look behind the scenes at Tower Systems.

Inside our POS software company part 5


In this video from our series introducing some of the real people who help us be the Point of Sale software company we are we introduce Tony Smith, a respected and loved member of our help desk team.

Tony is unique in the IT world. His farming background is invaluable in showing off the Tower Systems point of difference.

Inside our POS software company part 4


Customer service is important at our Point of Sale software company and this video featuring Mike Hill, our Customer Service Manager, illustrates the value we place on serving our customers.

Mike brings a real-world experience and a passion for customer service that sets us apart from other software companies, especially those companies providing faceless service.

Inside our POS software company part 2


Here is the second video in our series Conversations in which we feature team members from inside our Point of Sale software company. In this video we meet long-term team member Simon May, our Technical Services Manager talking about installing our system in retail businesses.

Simon’s experience is a key point of difference delivered by Tower Systems. His knowledge of our various marketplaces, our software and the history of the company offer a depth of service rare in software businesses today.

Inside our POS software company part 1


We are producing a series of videos featuring conversations with various team members in our Point of Sale software company. The first video featured our Chief Operating Officer Gavin Williams talking abut his work helping retailers investigate employee theft.

This video was shot on a casual Friday – hence Gavin’s clothes supporting his beloved Carlton AFL team.