The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryJewellery software

Giving POS software customers more power


Last week we released new customer facilities for our POS software customers. These are back office facilities, accessed through our website, for our customers and how they interact with us and, in particular, our support team.

Once our POS software customers log into our website they have access to new technology through which they can log their own cases, see any current cases, search their past cases and, access pre-set help that may offer immediate assistance for any new case.

This advanced self serve technology goes beyond what we offered in the past, beyond what is common is local small business retail POS software support.

What we released last week is a blend of leading edge, best practice, expert technology from overseas, layered with technology we have developed ourselves and populated with a truckload of knowledge and data from our years of service of local small business retailers.

What we released last week is technically innovative, the culmination of a considerable financial investment by us to bring this to life for our customers. we have been working on this project for close to a year. We brought in a CRM solutions expert from outside to help us bring this home.

The project is a good example of us investing in our infrastructure and bringing on board people expert in the area, rather than relying on only our experience.

We are grateful to be able to make this investment for our customers and thankful for the feedback already from customers who are loving the new facilities and the greater power they have for themselves.

POS software support is all about offering advice and answers that suit the questions and in a timely way that serves the needs of customers. What we have released fits with this, and more.

Tower Systems is grateful to serve 3,000+ local specialty retail businesses that trade in a range of unique retail niches. Our focus is on locally owned family businesses as serving their needs is different to serving big mass businesses. We do not serve bug business customers. Our service is personal, local – like the businesses of our customers.

New video: jeweller POS software


A couple of us got together a few days ago and filmed a new video in which we explore the features and benefits of our jeweller POS software:

This locally made and supported POS software for jewellers is used in hundreds of jeweller businesses. Thanks to their engagement, it continues to evolve. We are grateful to our customers for their support.

Fresh POS software marketing pitch


We are loving the reaction from our new range of POS software marketing postcards, which are out now. Each features a happy image representing our software in a specialty niche retail channel. They are a good reflection of the specialty nature of our small business retail focussed POS software.

This is us, Tower Systems. We are proud of what we make and the businesses we get to help.

Retail business advice: If you are considering new POS software for your business


Here is some advice for your consideration if you are thinking about new POS software for your retail business.

For any demonstration of potential POS software, come to the demonstration fully prepared.

  • Make a list of what you want to see. Remember, you are in charge.
  • Have the right people there from your business. The decision makes. Those most knowledgable. Anyone who will have a say in the decision you make.
  • Make sure you are not interrupted. We know retail can be busy. If it works better for you, we can schedule the demonstration outside trading hours.
  • Please speak up during the demonstration if anything said does not make sense.
  • Ask questions. Keep asking questions. Ask questions until you have no more questions.
  • Ask for another demonstration for any follow-ups.

Ask for the demonstration to be recorded and for a copy to be provided . We will happily do this for you here at Tower Systems.

Once you have had a demonstration, if you have questions or are not sure of anything, ask for another demonstration. Take your time. be sure. Look at the software as much as you want.

This is an important decision, a big decision, one you want and need to get right.

Remember, you are in control. The moment you no longer feel in control of the decision or its timing is the moment you need to pause.

Take your time.

Choosing POS software and a POS software company for your business is an important decision. It can have a significant impact on business performance and your enjoyment, and the enjoyment of others, of the business.

The right POS software is a valuable tool for any retail business. The right POS software company is a valuable partner for any business. We understand these things.

Thank you for considering Tower Systems, we sincerely appreciate it.

We won’t pressure you. Nor, will we offer an inflated price so we can discount.

You are welcome to see our software as much as you want as you evaluate it and us.

Let us know your timing needs and we will do our best to respect these.

Thank you for considering Tower Systems.

POS software training for people buying a retail business with existing POS software


When you buy a retail business that has POS software already running in the business you will often rely on the existing owner of the business to train you in how to use the POS software

Sometimes, the existing owner of the retail business is too busy with working in the business and the final days prior to the sale  to properly train you prior to exiting the retail business.

Most existing business owners have not been trained themselves in how to professionally and thoroughly train someone in how to use POS software. This is a specialist need. It takes specialist skills.

All this leads to the new owner of a retail business coming into the retail business under trained, under skilled and inadequately prepared too drive the tool that sits at the heart of business success or failure, the POS software.

You don’t know what you don’t know. This sounds cliché, but it is true.

Imagine a situation where a problem has occurred because of the incorrect use of the software, a problem costing money, which you do not discover for weeks or months. The cost could be considerable.

Professional POS software training for anyone buying a business already using POS software is a perfect way to avoid mistakes and to know what to watch out for from others using the software.

Professional POS software training by your POS software company is a perfect way for people buying a retail business with existing POS software to reduce the cost of employee theft.

In one case last year, the new owner of a retail business already using POS software could have saved $50,000 had they been trained by the POSsoftware co., and not by the outgoing owner of the retail business.

In another case, the new owner of a retail business already using POS software was under charging for a raft of products. A simple check could have been undertaken but the new owner had not been trained in how to do this.

There is no substitute for professional training in the use of POS software, by the software company representatives.

This is why Tower Systems offers a complete new owner POS software training solution for retailers buying a business in which our POS software is already in use. This help we provide as we would deliver to a new owner, to help them get the best outcomes possible form the software already in use in the business.

Using POS software to make 2021 the year of shop local


In 2020, out of necessity, many Aussies rediscovered the value of shopping local.

2021 is our opportunity as local retailers to build off that, to make this the year shopping local is the preference, the year shopping local comes into its own.

We say our opportunity since we are retailers too. In addition to owning the Tower Systems POS software company, we own and run six retail businesses.

We have experienced first-hand the new love of shopping local.

In our POS software you can easily leverage local in ways that can guide deeper baskets and encourage shoppers back sooner.

We have built into our POS software these opportunities and more, to help you shine lights on what makes your business more appealing in today’s circumstances.

You can easily identify and tag locally sourced products.

You can easily share local knowledge and insights.

You can easily ‘make’ your own local products to differentiate from others.

You can easily support and leverage local community group members.

You can easily take your local pitch to the world through a Shopify website.

Our POS software is a start. Our local retail business experience can help you make the most of the POS software opportunities.

May your 2021 be healthyhappy and filled with profitable.

We are a POS software company 100% focussed on serving local small business retailers. Our software is developed to serve niche specialty retailers in selected retail channels. It is make to be fit for purpose for each of these retail channels.

Our specialty approach sets us apart from many other POS software companies. In each of our marketplace specific products you will find facilities, connections and tools that connect us with each in a deep, meaningful and commercially valuable way. This is what being specialty POS softwares is all about.

On top of marketplace specific facilities in our POS software there is our local focus, our local tools and opportunities through with our retail business partners are able to leverage shop local, buy local and support local opportunities.

Beyond the traditional POS software we go deeper into business opportunities, providing platforms from which local businesses can leverage their differentiators to shoppers, to get them spending more and to bring them back more often.

This is smart retail POS software in 2021 … a complete solution backed by training and support to bring shoppers in and guide their connection for the long term.

Helping to train new retail business owners


We understand the stress of taking over an existing retail business. There is plenty to learn. It usually needs to be learnt quickly. Too often, the folks selling the business move on without providing the level of training that is needed, especially training in POS software.

This is why we have created a special new owners package – for businesses recently sold where our software is running. It offers new owners a new installation trying experience, offering the best outcomes for them to learn the software and review data structures to ensure are they are perusing good business outcomes.

This enhanced new business owner training package is another way we are adding value to small business retailers who use our POS software.

Website advice for small business retailers


In our work with small business retailers we provide advice on website development, often before the website is created. This advice is based on our own Xperience as well as the experience gained in service of other retailers.

Here is up to date advice for any retailer considering a website for their retail business.

We are not usual POS software company. We are retailers too, with 3 shops. The advice we share here is based on what we have done in one of our small shops, a high street business in Mount Waverley Victoria.

Advice for small business retailer going online.

We received an online order the other day in one of our own retail shops at 1:33pm worth $800.00. It was one of 12 online orders for that business yesterday totalling $1,800 in value.

Each one of these orders that we are receiving right now is a pre-order – fully paid for up front for stock that is another week away from arriving in-store and two months away from being paid for by us. It is the nature of the specific product category that products are released to a calendar schedule.

The specific products are not relevant to what we share here today as what we share below could apply to plenty of products and product categories – in many different retail situations. What we have done in this two and a half year old suburban high street business is what anyone could do and what I know some retailer colleagues are doing to win online sales.

  1. Create your online presence as a start-up business. My recommendation is that you not take your existing shop online under your existing shop’s branding. Big businesses, of course, take their retail brand online as they think shoppers search for them. In fact, shoppers search for product outcomes.
  2. Choose a product niche or category that is sought after, that is being searched for. This could be a brand, a licence, an end use or some other segmentation that makes sense to the shopper.
  3. Look for brands and categories people could be loyal to for some time.
  4. Source key suppliers. Preference suppliers who might work with you on geographically exclusive items.
  5. Register a domain and business name that speaks to the shopper for the chosen category.
  6. Develop your approach to packaging and shipping, remembering that this process has to be delivered as a brand extension. Add value here and you will bring them back.
  7. Create a site that serves the shopper.
  8. Include on the website unique knowledge / information that lifts you up as an expert in the product category field.
  9. Include a chat facility on the site, so you can answer questions from people who do not want to email or call with their queries.
  10. Create a separate Facebook page to support the website. Regularly feed contact to that page, content specifically for that page.
  11. Ask your suppliers to link to your website and appreciate them for any promotion they offer on their social media pages.
  12. Search out other social media pages that reach your target shopper and engage with those communities.
  13. Email shoppers, appreciating their business. Find ways to remain connected with them as this connection can help bring them back.

Our advice for the first step revenue goal with online for any business entering that space has to be 5% (or less) of total revenue. Once there, the next goal is 10%, then 15% and so on. Goals are important. While the ultimate goal will vary by business category, it is vital to have a staring point.

Treat your online business as a start up. Manage it as such. Embrace mistakes and failures as they are the foundation bricks to success – cliché yes, but true.

  • Do you have to stock in your shop products you sell online? No. I say this as many retailers think the answer is yes. Seriously, think of your online business as a start up – doing this frees you to be more open to what you sell.
  • Can I put my existing shop online though? Of course. It’s 100% up to you.
  • Isn’t shipping hard? Offer what enough people want and shipping can be resolved by building it into the price or you looking at online as cream sales, sales from which you can give up some margin.

Our POS  software company develops websites for small business retailers. While what we have shared here does relate to the online success at my high street shop, it is the same advice we provide all retailers who contact Tower Systems querying about website development.

Shopify website development in Australia


Tower Systems continues to develop beautiful Shopify websites for small business retailers in Australia.

Our Shopify development work is 100% done in Australia, by developers who work for our company, in Australia.  This matters because our team members understand Australian retail. They also understand how to connect the Shopify websites to POS software, like our own POS software.

Our Shopify website development is done on a fixed price basis. We do this in service our our retail business customers, specialty retailers with specialty needs. We provide a comprehensive plan as well as a terrific hand over document that outlines how any retailer can get the most from the Shopify site.

As a partner of Shopify, we bring the latest insights and tools to life in each website that we develop for our our customers. As Shopify evolves, so do we. we participate in Shopify conferences, face to face in Las Vegas and Toronto as well as online, to ensure we are up to date and reflecting the opportunities of their platforms.

Our POS software connected Shopify websites that we develop offer easy access to AfterPay, ZipPay, Humm, PayPal, click and collect, Sendle and more in terms of seamless integrations. These, plus social media integrations, offer true connectivity between our Shopify websites and the retail businesses they bring to life online.

Designed to serve your needs, the Shopify websites we develop are done in collaboration, with regular communication, offering our customers opportunities to learn with us so as to make using and adjusting the site in the future easy and smart of the retail business.

Tower Systems undertakes Shopify website development primarily for small and independent retail businesses. These customers are at the core of our business. The work is done 100% in our website development team, which is based in Melbourne, Victoria, Australia. We have a separate development team for our POS software.  But … both teams work together to deliver seamless connectivity from which our small business retail customers can benefit.

Our fixed price approach to Shopify website development is clear, transparent and thorough. we have a wonderful portfolio of sites delivered already. we’d be glad to share details with anyone interested in Shopify website development for their retail business.

To find our more, please reach out to our sales team at

Small business retailers benefit from POS software tools made for them


Details matter when it comes to specialty POS software for speciality retailers. Here are some highlights of detailed facilities in our specialty retail POS software:

  • This software doesn’t care about your feelings. It cares about facts and report those facts to you, so you can make decisions based on them.
  • It comes with a free therapist. If our software does hurt your feelings or does something unexpected, we have real Aussies & New Zealanders ready to make you (and the software) feel better.
  • It won’t forget your mates birthdays (or any birthday).  Excellent marketing tools allow you to keep in touch with customers based on previous purchases, special events, and yes… birthdays.
  • This software does not play favourites. If a staffer is stealing from you or misbehaving using the software, it will out them, without emotion.
  • You can your experts. Take product care and use knowledge from your best people and share it with customers on receipts, easily.
  • Stick it to big business. They can’t compete with our awesome loyalty tools.
  • Sell anywhere, any time. Retailer Roam is awesome.
  • The online pivot. We develop websites and awesome POS software.
  • Click and collect. It’s easy, safe and managed.
  • Seasonal reordering. Based on evidence.
  • Pitch local. Consistently, through your software.
  • Age check. Offering compliance check for age restricted products.
  • Getting rid of customer order books. Paperless is faster, safer.
  • Postcode capture. Knowing your reach can amaze you.
  • Product care advice. Selling you and your knowledge can drive sales.
  • Product warning notice. Ensure they understand care of what you sell.
  • Bundling for safer shopping. Bundles / hampers that make shopping easier.
  • Contactless EFTPOS. Integrated. No keystrokes. Great rates.
  • Job service management. Track repairs and jobs from the quote on.
  • Reducing rep contact. Order on evidence and not on their social skills.
  • Serial number tracking. When it matters, it matters.

Tower Systems developed and supports POS software made for specialty retailers in Australia and New Zealand. Our focus is only on local, indie, small business retailers, specialty retailers who differentiate by being specialist at what they do, like us.

We are grateful to our more than 3,000 customers who have faith us us every day.

Specialist POS software functionality for jewellers


In our specialty jeweller POS software we have developed genuinely jeweller specific specials functionality for jewellers.

Here is one good example: jeweller product pricing labels. When we created our first generation of jeweller labels 20 years ago they were specific to the needs of jewellers but one design, with multiple parts. When we completely re-wrote this part of our software a couple of years ago, after comprehensive customer consultation, we made them flexible, powerful and thereby enabled jewellers to control more details.

Jewellers love the control they have, that they have flexibility as to the look and feel of the labels in their business, such that the labels become an extension of their jeweller business brand.

This is what jeweller POS software is all about.

Here is another example: using our smart stock manager tool, our POS software customers can safely manipulate the data in a bulk way, quickly, efffciently, accurately. We win business from jewellers using other software who do not like that they have to expert the data to Excel, manipulate and re-import. That process is prone to complications.

The facilities we offer save time, reduce the opportunity for mistakes, keep all data within the POS software and allow jewellers maximum safe control over their data.

This, too, is what jeweller POS software is all about.

These facilities and many more are in our POS software, existing today to serve the needs of the jeweller retail and online businesses, purpose built, marketplace tested and recommended by many jewellers looking for software to serve in these areas.

Serving many hundreds of jewellers, we are grateful to be in a position to help jewellers serve their customers and the occasions their customers celebrate through customisable and powerful jeweller specific POS software.

From the shop floor to the sales counter to online to the workshop to the back office, our jeweller retail business POS software continues to evolve to serve the needs of the marketplace, to help jewellers achieve more through our software and to do this in ways that are specific to their types of retail businesses.

Niche retail needs niche retail POS software solutions and that is what Tower Systems is – a vertical market POS software company serving specific marketplaces.

Helping jewellers embrace the covid pivot


Here at Tower Systems we are all about small business retail. Through our POS software and our beautiful Shopify and Magento websites we help small business retailers enjoy their businesses more and better serve their communities local and afar.

Right now, we are helping many with a covid pivot … funding new shoppers through innovative approaches to business in-store and online, including through new product categories. The covid pivot is the pivot of opportunity and optimism.

Special offer for jewellers: Australian made and Australian supported software for jewellers: R3 … just released.

Covid has been particularly challenging for jewellers. We have an offer designed to help you grow a more valuable and enjoyable business.

We are making our Australian made jeweller specific POS software available at half price for the next 3 months, until September 30, 2020. We have developed this in consultation with jewellers, to serve the needs they have explained to us, to address their specific circumstances.

  • Monthly rental goes from $199.00 to $99.50.
  • Onboarding – setup and training – goes from $2,750.00 to $1,375.00.

This is for unlimited licences per location. Software support is included. Software updates are included. Once installed, unlimited training is included.

Last week, we released R3, fresh new software for Jewellers. This is a major technical refresh including a complete visual refresh.

If shopping local matters to you, consider our software. Contact a specialist: please call 1300 662 957 or email

Our comprehensive jeweller POS software offers many benefits embedded in the software without needing to rent third-party tools, including:

  1. Colour, size and style: Easily track sales at a granular level.
  2. Club pricing: Helps you attract community group members.
  3. Repairs: Easily track & manage repairs & communicate with customers.
  4. BOGO: Increase sales with buy this and get that bundling.
  5. Warranty: Track details and leverage this for customer service.
  6. Bring them back: Target market for birthdays, anniversaries and more.
  7. Sell anywhere: Using our Retailer RoamTM sell anywhere app.
  8. Sell anytime: With our Shopify / Magento / Woo integrations.
  9. Special orders: Easily manage special customer orders.
  10. Awesome loyalty: Guide one-time and regular shoppers to spend more.
  11. Seasonal reordering: Easily reorder inventory based on seasonal sales.

You can rent our software for $99.50 a month, giving you:

  1. Australian developed and supported jeweller business POS software.
  2. Unlimited computer licences for your location.
  3. Software updates as we release them.
  4. Shopify / Magento / Woo link. Easily sell online from your POS software.
  5. Xero link. Easing bookkeeping costs and streamlining accounting.
  6. Our OzBiz link. This helps you link to MYOB and Quicken through OzBiz.
  7. Tyro link – safe, fast and easy EFTPOS link for streamlined sales.
  8. PC Eftpos link. This offers easy EFTPOS processing for the major banks.
  9. Easy buy now pay later options with Zip Pay and Humm.
  10. Support – help desk access.
  11. Training – unlimited one-on-one training over the phone.
  12. User documentation. Access to our searchable knowledge base.

Rent for $99.50 each 30 days, in advance. It can be cancelled at any time.

We have a structured and personalised on-boarding process, done in your business. The up-front on-boarding fee is $1,375.00 (inc. GST). This includes:

  1. A pre-installation training and information pack.
  2. Pre-installation planning assistance.
  3. Installation and training. Delivered remotely. On-site is more.
  4. Data conversion. Conversion of all data possible (within reasonable time constraints). This is a two-step process:
    1. Pre-conversion. We extract and check your data.
    2. The conversion itself. This is done as part of software installation.
  5. Personal priority support.
  6. Personal, post-installation follow-up.

We are local. Tower Systems is an Aussie POS software co. serving 3,500+ specialty businesses. If you think we could help you, please call 1300 662 957 or email

We are grateful to business owners and staff in your channel who guide our software development. Their advice helps us make more useful software.

iPad POS software offers flexibility for small business retailers


Retailer Roam from Tower Systems is portable iPad POS software, offering retailers to sell where they want, when they want and how they want.

A counter is not needed.

A shop is not needed.

That’s right, you can sell from the back of the car or a trunk, at a market, at someone’s one. This is portable POS software, I{Pad POS software for people on the move.

This is truly portable iPad POS software that you can access from the app stores for retail on the go. It’s Australian made and Australian supported for small business retailers.

This iPad POS software can also connect to Shopify and Magento websites, too, offer online, in-store and on the road sales. It’s flexible, made for retail today.

Better still, thanks to the support of the federal government’s ipAustralia trademark and rights agency, retailer Roam is being trademarked to us for iPad POS software in service of retail businesses.

Here is a list of what retailer Roam can do for any retailer today:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

What a great list! This is iPad POS software made for businesses on the go. You don’t even need internet access to transact.

This is a cloud based POS solution, bring iPad POS software to live in an affordable and useful package for small business retailers like garden centres, farm supply businesses, fishing and outdoors retailers, jewellers, pet shops, makers, artists and more.

Retailer Roam is a tablet app-based iPad based POS software solution. The app runs on Apple iPad and Android based tablets. It can run connected over WiFi or any other network. It can also run disconnected, syncing when connected again to a network at a later time.

As the name suggests Retailer Roam enables the business to roam to transact sales. You can accept cash, EFTPOS (Tyro Integration), Invoice an account or create a LayBy. Selling is through a screen designed specifically for Retailer Roam and the devices on which it would be run.

We are grateful to bring this opportunity to life.

Helping small business retailers with safe contactless selling through smart POS software


Using our POS software, contactless selling is easy for small business retailers:

  • Sell from the front of the shop using our portable Roam POS solution.
  • Separate your register from the counter with our Roam solution.
  • Sell from your van or car, taking your business to the people using Roam.
  • Sell online for click and collect – through Shopify, Magento and Woo.
  • Sell online for safe, curbside pickup.
  • Sell online for delivery anywhere.
  • Sell in-store and get contactless payment.

We are grateful to offer software that facilitates these benefits. We also also grateful to be welcoming new customers to our community as they gear-up their businesses for a fresh and safe approach to retail in what is a new-normal economy.

Offering retailers the ability to sell from anywhere, at anytime and using multiple payment methods as well as product pick up and delivery options is 2020 in motion. We have brought retailers to this contactless world who had previously never considered needing such an option.

To have the contactless, potable and remote accessibility to the POS software and full inventory stock away from the counter is liberating for small business retailers as they found new ways of doing business, new ways that help them find new customers.

Freeing retail staff from the counter, helping them sell from ut the front of the shop[ or on the road is providing retail businesses opportunities beyond what they had been doing. This gives customers confidence that the business is safe. It also helps SME retailers to connect with shoppers they may have never met previously.

We offer POS software specifically developed for:

  • Jewellers.
  • Garden centres.
  • Produce / farm supply businesses.
  • Bike shops
  • Toy shops.
  • Gift shops.
  • Firearms businesses.
  • Pet stores.
  • Newsagencies.
  • Convenience stores.
  • Homewares stores.
  • Adult shops.

In addition to awesome POS software, we develop POS software connected websites to help 0ur retailers make the most of the opportunity of selling and winning new customers online, leveraging their Hugh street store infrastructure to sell to more the those in town.

Tower Systems serves in excess of 3,000 small business retailers with POS software that is made for niche specialty retailers.

Retailers loving POS software video meetings


We are grateful for the terrific feedback from the regular on-line video meetings we have been hosting for the last few months.

While online training has been part of our pitch for years, the increased frequency in this COVID-19 impacted world has helped many retailers stay connected.

From discussing our Shopify and Magento integrations to training in our new software to talking general business topics, we are helping small business retailers connect and this is critical in this shut in world we have right now.

Leveraging our commercial resources to help independent and small business retailers like this is core to what Tower Systems stands for. We will keep it up. We appreciate the terrific support from current and future customers.

This week we have more sessions scheduled including a general COVID-19 discussion among business owners.

The only Australian developed software for jewellers


Tower Systems offers the only Australian developed and supported jeweller POS software.

We make what we sell. Our jeweller software is 100% ours. This matters because we can offer a level of support, training and assistance beyond because it is our product, made for jewellers, made to help jewellers run more efficient, valuable and enjoyable businesses.

While other businesses sell jeweller software in Australia, from what we have seen nit is software from overseas, made by others, maintained by others and controlled by others.

Here at Tower Systems we make what we sell and we stand by it and ensure that it serves the needs of our customers.

This matters to jewellers. Our software offers a solution for local market needs. This is differentiating for us. It is also differentiating for jewellers as they can leverage tools that help them focus on delivering local solutions for local shoppers – this helps with shopper outreach and service.

The Tower Systems Jeweller POS software is innovative, flexible and deeply tailored to the needs of local jewellers. We provide a platform of tools for efficient and creative business management and marketing.

Here are benefits jewellers using our jeweller POS software tell us they love:

  1. Easily and accurately sell items by weight or length.
  2. Track serial numbers of what you sell.
  3. Include your own product care information on receipts.
  4. Buy now pay later integration for over the counter sales.
  5. Automate reminders and offers for birthdays & anniversaries.
  6. Automated workshop management tools including text message & email notifications save time.
  7. Benefit from advanced stock performance metrics and tagging.
  8. Easily bulk manage inventory.
  9. Sexy jeweller specific hardware.
  10. Portable POS software on iPad, Surface or similar to sell anywhere, any time.
  11. Reduce the headache of lay-bys with several buy now pay later options.
  12. Perform effortless stocktakes, orders and sales on your phone or tablet.
  13. Save money on bookkeeping by integrating with accounting software.
  14. Offer an online catalogue easily (Shopify, Magento & WooCommerce).
  15. Bring customers back more often with our unique loyalty tools.
  16. Load electronic invoices from suppliers.

We are grateful to the hundreds of jewellers in our jeweller POS software user community today. Their advice, support and encouragement are inspiration to us daily. Thank you.

Free POS software training for small business retailers


All users of the Tower Systems POS software  have access to free training. Long after the software is installed, this free training is available for people to learn more about our POS software and how to leverage the software for the benefit of the retail business.

POS software training is critical to make good use of tools the software. Some of the best learning can be done years after a business started using the software. This is why we make access to POS software training free for our indie retail customers.

We run several online training sessions each week across a wide range of subjects. These are an excellent way for you and your staff to learn in detail about specific areas of the software. Each of these sessions is genuinely interactive and offers a free-flowing Q&A session at the end where any topic can be canvassed.

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions. Being in front of our POS software is not critical for the training.

We also host face to face meetings where further training can be accessed. These  meetings are free. The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Free and easy access to POS software training is critical for small business retailers and those who work in their businesses. It provides for unlocking genuine value from the POS software.

Tower Systems is proud to be able to offer this training and to have done so for many years. It is one thing to talk about it and another entirely to actually do it. This is what we are committed to, doing – we really do believe that actions speak louder than words.

Tower Systems serves specialty small business and independent retailers with specialty POS software.

How workshop management software helps jewellers manage workshop jobs


Jewellers offering workshop facilities often think of software for their business in the context of Point of Sale facilities, how the software can help the business at the front of the store. The Tower Systems jeweller software goes much further – for example, in to the repairs management / workshop management area.

Workshop management software is a specialty need, which is served by the Tower Systems software for jewellers. Using this software, jewellers can manage their workshops, repair jobs and customer contact – providing a more steamlined, efficient and valuable connection with repairs customers.

Good repairs management software helps with customer service, protecting the piece brought in for repair itself and with overall jeweller business management integration.

State of the art repairs facilities cut management time, reduce mistakes and make it easier to bill for each task in a repair job and thereby more completely cover the business costs with appropriate margin.

Here are some of the features that the Tower Systems jeweller management software provides to jewellers through its workshop management / repairs management tools:

  1. Manage customer contact by text or email.
  2. Scan receipts or job card to find a repair in the system. Alternatively, quickly find repairs based on customer details.
  3. Track repairs by customer.
  4. Support multiple repairs per customer at any time.
  5. Accommodate multiple repairers per job.
  6. Easily schedule in-house or outsource repairs.
  7. Store quotes for later reference when it converts to a job.
  8. Manage partial payments of an account.
  9. Track repairs by repairer.
  10. Track repairs by courier.
  11. Automate pricing for popular repair jobs.
  12. Allocate staff and repair instructions.
  13. Allocate existing stock used for a repair job.
  14. Print bar-coded job cards and receipts automatically.

We are grateful to the many specialty repairs services jewellers who have worked with us to craft and refine our repairs management software, to create for a better solution in our software for our jeweller POS software customers.

The sophistication now available in good repairs facilities plays out in other parts of the software. It’s like the NASA mission to the moon – there are many side benefits along the way for all.

Today’s full service retailer needs to manage every part of the business for efficiency, profit and repeat business. This is where repairs management software plays a vital part in the mission of the business.