The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryPOS Software

How Australian made POS software helps local Australian retail businesses

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Any local Australian retail business that wants to see local shoppers engage with local retailers should consider these benefits of local Australian made POS software:

  1. We better understand you. A local Aussie POS software company will understand local retailer needs better than a software company located offshore.
  2. Your business is different to retail overseas. There is an Australian way, an Australian style, an Australian approach … embedded in our POS software.
  3. We speak Australian. Terms used in our POS reflect local terms, they make sense.
  4. We are awake when you are awake. If you need us for something serious, or even not so serious, we are open when you are open whereas an offshore company operates their local hours.
  5. We pay taxes here, which benefit the local Aussie community. And by taxes we mean GST, payroll tax, company tax, regulatory fees and more. And, since we hire locally, our employees contribute locally. If you buy from a software company located offshore, much less of what you spend will benefit the Australian economy and the lives of Australians.
  6. We report in a way that makes local sense. How businesses assess their performance varies around the world. Having local software provides you with access to reporting in a manner that makes sense to you.
  7. Local software helps you compete locally. We need local businesses, small retail businesses. Our software is fine-tuned to help these businesses compete against bigger businesses, just like we do in our own company. We think our local POS software will do better at helping your local business compete than POS software from some big offshore company that may not be as locally connected as we are.
  8. We support local community groups. Local small businesses understand local community support.

Of course, we’ll pitch this as we are a local Australian POS software company serving local Australian retailer needs.

While this is a nice emotive case, the real decision has to be what’s best for your business. Now, best can be about the tech. of the software or the broader assist from the company to your business and the local community we share.

Here at Tower Systems we are grateful to have been chosen by more than 3,000 local retail businesses in Australia.

Thank you.

First major POS software update for 2022 almost ready

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We are grateful to kick off this New Year with a major POS software update that delivers several new facilities we know local small business retailers will love.

In the field testing is set to ramp-up. We’ll have this update in the hands of our customers in no time.

We’re so excited to share with you what we have made.

In the meantime, we have scheduled a live preview / demonstration for all of our customers next week – the first of our regular POS software customer Q&A opportunities for 2022.

Hiring ReactJS developers for our Melbourne software company

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We are looking for more ReactJS (Typescript) developers to join our team. Being in Melbourne would be a plus, but we will absolutely consider interstate candidates.

Working within our agile team you will be encouraged to offer suggestions, provide input from past experiences, and truly own what you code. We are not big on hierarchy or position titles. Our only goal is to create a truly unique product and experience for our customers. If you see yourself as the type of person who can work closely with our small team, enjoy being challenged and want to be the pedals rather than just a link in the chain we encourage you to apply today.

About you

  • 2 years’ minimum experience in developing software using ReactJS (Typescript).
  • Experience in front-end development is a must.
  • Experience in back-end development is desirable.
  • Understanding of AWS Architecture, GraphQL, REST APIs, and offline storage.
  • Ability to work in a highly agile, non-prescriptive environment.
  • Must be able to work autonomously and with high level directives.
  • Ability to work from home is desirable.

Tower Systems is a Melbourne based POS software company developing software solutions for local small business retailers.

Helping local small business retailers plan for Boxing Day sales

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With retail back around the counter, Boxing Day 2021 is set to be the big. here at Tower systems, we are helping retailers who use our POS software to prep fort an awesome Boxing Day Sale.

Using our PSO software, retailers can manage offers and deals designed to maximise the value of a Boxing Day Sale. We help local small business retailers compete in a busy and noisy retail space.

How the Tower Systems POS software helps local retailers with holiday season sales

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In the Tower Systems POS software, small business retailers can tap into terrific holiday season help. This can be in the form of inventory buying guidance, marketing help, co-location assistance and shopper nudging support … plus more.

Helping small business retailers with holiday season facilities is an important role for any POS software. It is something Tower Systems has offered it’s thousands of small business retailer POS software customers for decades. Over time, the holiday season advice and tips have evolved, as have economic and consumer needs.

Leveraging holiday season inventory guidance, for example, retailers can make more informed purchase decisions that better serve the needs of the business based on prior holiday season experience and taking into account trends from this year.

Oh, and when we are talking here about the holiday season in retail, we are talking about holiday seasons like Christmas, Easter, Black Friday, Father’s Day, Mother’s Day, Christmas in July, back to School. You see, a holiday season in retail is any season that a retail business can respond to in any to leverage the business opportunity and serve niche customer need.

Holiday seasons in retail do not necessarily have to be the holiday season you think of in a traditional sense.

Using our POS software, beyond knowing what to stock for a holiday season, our retail business partners are able to make shop floor decisions that guide shopper engagement with the holiday season product opportunity ties. These could be loyalty, price, packaging, bundling or post purchase re-visit invitation. these and more can be leveraged thorough the Tower Systems specialty retail POS software.

Leveraging the surge in traffic that a retail business sees from the holiday season can be key to through the year growth, benefiting the business between holiday season shopper traffic peaks. This is key to any retail business achieving a smoother sales flow. While a spike in shopper traffic and revenue are good, less of a spike makes management of a retail business easier and more cost friendly.

Tower Systems, using its considerable retail experience, can help small business retailers cross the divide between tech and real world to offer a better and more beneficial holiday season experience. That is our goal in the software we develop and the advice we provide through our customer help desk.

How the Tower Systems POS software helps local small business retailers nurture loyalty in shoppers

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Stamping a loyalty card in a coffee shop, gift shop, pet shop, toy shop and other settings can be a thing of the past thanks to terrific tools in the smart POS software from Tower Systems.

Here is a new video we shot a few days ago explaining how to set this up in our software and how to drive sales through it…

What Tower Systems offers in terms of nurturing shopper loyalty is not new. It is something the POS software company has done for many years. And, it is something the company continues to evolve in service of better solutions for POS software retailers.

For years, retailers, especially independent and small business retailers, have been told to follow retail giants and reward loyal shoppers with points that can be redeemed for gifts and discounts.

Dutifully, many small business retailers acted on this – but without a thought-through strategy to achieve the best outcome for the business.

Without a financially rewarding outcome for a business, a loyalty program is worthless.

This is why retailers, in any retail channel and in any retail situation – high street, shopping mall, rural and or regional – need options in terms of shopper loyalty rewards.

While a points based program is useful, it could be that the business will benefit from a different approach.

Good POS software will offer flexibility. This flexibility can add thousands of dollars to the bottom line performance of a retail business each year.

The Tower Systems Point of Sale software supports multiple loyalty options that include: a traditional points based approach, interfacing to the respected Vii Accumulate loyalty platform, interfacing to the equally respected Transactor loyalty platform, interfacing to Flybys NZ and offering a unique and flexible front end loyalty solution.

Having so many options available provides Tower Systems retail partners with commercially valuable flexibility.

The loyalty platform selected by a business depends on the needs of that business. A business that chooses POS software without broad flexibility will be limited in what they can achieve for their business with their software.

Offering flexibility as well as certainty provides loyalty solutions that local small business retailers can embrace and love, and their customers can love.

There is a big different between point of sale systems for local Australian retailers

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Not all point of sale systems are the same. Indeed, the differences between point of sale systems are considerable, from software function, to ease of use, to support, to price, to inclusions.

Our advice to local small. business retailers considering point of sale systems for their business is do your research, take your time, choose the software that BEST serves your needs, the software backed with the type of service that you want. The company providing the type of training and support you know your need. Then company with the software upgrade and enhancement commitment that suits how you see the needs for your business evolving.

Take your time. There is no rush.

Be sure what is important to you. Your needs come ahead of the needs of the point of sale system software company.

Compare apples with apples. Some point of sale system software sales people are good at playing smoke and mirrors. Be in control of how you compare software. Your needs matter.

Know the true price. Some play games with the total cost of ownership. Get to a true understanding of this before you commit.

Shop local. If you want your customers to shop local, shopping locally yourself is a good position to take.

Here at Tower Systems we are a transparent business, offering you easy access to the software before you make any decision. Plus, we will record the demonstration with you and make this available for you to share with others in your team. This helps you bring others in your business on the journey of point of sale system software with you – which is important.

So, yes, take your time, be in control, be sure that the choice you make is the choice you want to make, the choice that is right for your retail business and those who work in the business.

You know your needs better than an accountant or a consultant. Back yourself.

Tower Systems is grateful to serve thousands of local small business retailers. We have been doing this for many years. We’d love to support you with our years of experience. But, we promise, we will not pressure you. We will be here when you are ready …

Thanks for stopping by.

New product dispatch facilities make POS software more appealing

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We are grateful to the insights offered by our garden centre, landscape, produce supply and stockfeed businesses in the area of product dispatch and delivery. These insights have helped us craft new facilities in our specialty retail POS software that serve their needs and more.

The new dispatch facilities have been previewed several times through development and further tuned thanks to feedback.

The result is a sweet set of enhancements in our POS software in this area of managing the dispatch and delivery of products from our small business retail customers.

We are days away from releasing this commercially, further enhancing already robust tools in this area.

Our POS software continues to evolve thanks to the active engagement with our customers, for which we are sincerely grateful.

POS software referral program

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Here at Tower Systems we are grateful to professionals – accountants,. business advisors, computer experts – who endorse our business and our POS software to others. We appreciate their time and respect that with our POS software referral program

Our POS software Lead Referral Program expresses appreciation to professionals who provide us with sales leads that convert to bankable business.

This document outlines the program, terms and conditions and other information. Any party seeking to be part of the Tower Systems Lead Referral Program is expected to have read and understood this.

ABOUT US.

We are a vertical market POS software company. That is, we sell software designed for specific retail channels. The home page of our website lists all the retail channels in which we serve at any time.

While we may sell/rent/lease our software to businesses outside the retail channels listed, it is rare and only when approved by the leadership team of the company.

We currently serve in excess of 3,000 small business retailers primarily in Australia and New Zealand.

We actively promote our software through direct mail, social media marketing, search ads, trade shows and, recently, on radio and TV.

WE ARE RETAILERS TOO.

We own and run three unique retail shops, offering us hands-on retail experience where we can test and refine our software. This has been particularly useful in workflow management where we have tuned our software for efficiency in counter-based retail.

Owning and running retail businesses enables us to provide a unique and valuable level of practical, retailer-focussed, advice to our customers.

ACCOUNTING LINKS AND SERVICES.

Our software is directly integrated with Xero. We are a Xero partner. We also link with MYOB and Quicken through third party product.

Our customers, through our help desk, have access to support in the use of our software as well as advice on the correct linking of our software with accounting software.

OTHER LINKS AND INTEGRATIONS.

In addition to plenty of retail channel specific integrations and supplier connections, we also integrate and partner with Shopify, WooCommerce / WordPress, Magento, Xero and plan ty more.

TRAINING AND SUPPORT.

All of our customers, when they acquire our software from us, are offered two or three days one-on-one training. This training is backed by a new customer support program to help them settle.

Once we sure are they are comfortable, they have access to the full, regular, help desk.

CUSTOMER COMMUNICATION.

We have an unmoderated private customer Facebook page.

We send a weekly email. This email contains use and business tips. It is a customer service and not a sales communication.

We snail mail a quarterly print newsletter with information about our software and advice on its use.

WEBSITE DEVELOPMENT.

We have a separate, in-house, website development team that develops websites for our software, POS software connected websites.

All of our web development is done in Australia, usually on a fixed price basis.

We have also developed websites for our own retail businesses, where we showcase our development, SEO and deployment skills.

POS SOFTWARE UPDATES

We release three or more updates to our POS software each year. These updates are in-house tested ahead of a robust and transparent beta release program.

Our approach with updates is to not surprise our customers.

Small business retailers have told us that they do not want to be surprised, that they want to control when they update, once they are certain of the value of an update.

THE CLOUD.

Our software can run in the cloud or on a desktop. We have plenty of our customers using it this way.Our customers can choose the approach right for them and their business. We can host for cloud customers or work with external hosting.

OUR REFERRAL PROGRAM.

We offer a one-off appreciation amount paid to a business providing a referral that leads to our software being installed and paid for. The terms and conditions are:

  1. A party wanting to refer sales prospects to Tower Systems needs to register by emailing sales@towersystems.com.au, providing business details and a summary of their experience with retailers.
  2. We will confirm by email acceptance or otherwise and confirm the then prevailing POS software referral fee.
  3. All referrals are to be submitted in writing, by email only to sales@towersystems.com.au. This facilitates head office tracking.
  4. We will advise in writing, by email, the acceptance of a referral.
  5. We will not accept a referral if the prospect is already in active discussion with us. That is, if we have had discussions with or demonstrated to the prospect in the last six months.
  6. We will also not accept a referral if another party has submitted the referral within the last six months.
  7. On receiving the referral, a Tower Systems sales person will make contact with the prospect and qualify them and their business.
  8. Only one referral is paid per business, regardless of the number of retail locations involved.
  9. The referral fee paid will be discounted by the same percentage (if any) of any discount offered the sales prospect.
  10. The referral relationship involved is not
  11. The Tower software available for referral is everything that can be purchased or leased or for which there is an on-boarding fee of more than $1,500.00
  12. The referral relationship may be terminated by either party, by email, with seven days’ notice, without nullifying any pending referral appreciation payment already due.

THE BUSINESS GOAL.

The sole goal of the referral program is for Tower Systems to achieve sales it would otherwise not have achieved.

Our transparent approach to selling our POS software

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Here at Tower Systems we follow a transparent and no-pressure sales process for our locally made and supported POS software for specialty retailers. It is a process that has been tuned over many years, a process that benefits from serving thousands of local small business retailers.

We made a short video recently in which we discuss our POS software sales process. Here it is:

We are here for the journey, to serve local small business retailers using our POS software, to help them run more successful, enjoyable and valuable retail businesses.

We are proud of our POS software help desk team members with practical retail experience

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Here at Tower Systems, our POS software help desk team members all have practical retail shop floor experience.

From selling using our POS software to pricing inventory, receiving new inventory through to completing a full sock take.

It is practical experience this this, and more, that helps our POS software help desk specialist to have context that is useful when speaking with local small business retailers. It is a key difference, a valuable difference, something to set tower Systems apart.

No small business retailer or staff member wants a tech person telling them how it is in retail because oftentimes the tech knowledge does not match the shop floor experience or requirement. Having real world retail experience can guide a more useful conversation that can help local retailers and POS software help desk people together find the appropriate approach.

We’re not saying that our retail experiences trump yours, no way! Rather, we are saying that our retail experiences provide us with an empathy for shop floor retail and it is this that we can bring to any discussion. It makes us more attuned to real world situations that those without retail shop floor experiences may dismiss before even listening fully to you.

Yes, shop floor retail experienced POS software help desk people are more useful when providing POS software help desk services to local small business retailers.

This is a big different. Our commitment to ensuring our POS software help desk team members have retail shop floor experiences demonstrates our commitment to retail above the software technology itself. It offers a discernible point of difference that anyone considering POS software can assess and measure. We do think it is differentiating for us, and has been fort decades. It’s a factor in our 3,000+ small business community size.

When you call our POS software help desk it starts with us understanding your query, requirement or concern. We listen, ask questions and engage in a conversation. landing on a thorough understanding off what you are calling about is key to the next steps toward resolution that satisfies you.

If you want to talk retail, give us a call. We’d love to talk shop with our, sharing war stories and learning from each other. We believe in local small business retail and appreciate its vital role in the local economy.

Supplier electronic invoices and stock files easy with POS software from Tower Systems

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Through our Tower Systems POS software we make it easy for local small business retailers to load electronic invoices and supplier stock files and inventory images provided by suppliers.

Our approach follows worldwide standards in this regard, and has done so for many years.

We will work with any supplier to facilitate ensuring their electronic invoices, stock files and image files are easily loaded through our POS software for the retailers we partner with.

Our work includes helping suppliers to tune files for easy loading. We do this work for no cost to retailers or suppliers.

By loading electronic invoices, stock files and product image files, retailers are able to load more accurate data into their Tower Systems POS software and this benefits their business as well as their customers and their suppliers.

We have worked with suppliers across many different specialty retail channels and through professionally structured EDI processes to more loose or free flowing links. We can tailor our approach to what works best for suppliers and for the retailers they supply.

We are used to working with large supplier IT departments right through to sole trader suppliers who have no It department. Our help is universal, regardless of size. Our focus is on serving the needs off our POS software customers. This is paramount to us.

As our work has evolved to include delivering POS software connected websites, we have focussed more on accurate product descriptions as well as product images, to make it easier for retailers to transact online through accurately representing products.

Our work has included with suppliers in the following product categories: bikes, jewellers, garden centres, fishing, homewares,  toys, games, sewing, gifts, newspapers, magazines, stationery, firearms, confectionery and more. It is a diverse mix of suppliers we have worked with and helped.

By helping small business retailers to access electronic invoices, stock files and product image files, we help these local retailers and their suppliers. We are grateful to be of service.

Tower Systems serves more than 3,000 local retail businesses in New Zealand and Australia with specialty POS software made for a variety of specialty retail settings.

Expanding the POS software help desk

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Several weeks ago we welcomed new employee James to our help desk. James joined us from a busy shop where he had worked for years, using our software and acting as that the IT guru in that business.

We are grateful to be in a position to expand the help desk head count. Thank you to all the retailers new to our community who have joined us and thank you too, to the thousands who have been with for a long time.

We are grateful.

It is wonderful being able to fill this new role with someone who has active retail skills, especially with our software.

If you get James on the phone, on our help desk, please say g’day.

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