The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryUser Training

2020 has been the year of the POS software training video

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We are grateful to our team members and our customers who have participated in creating a record number of training videos that facilitate easy access to on-going learning as to how to use and get the most from our POS software.

Our videos produced this year range from fully produced in-studio content to videos of conversations from which people can learn.

Here is one example of the many videos produced for our customers this year, a video for new customers.

Tower-newcustomer from mark fletcher on Vimeo.

Helping to train new retail business owners

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We understand the stress of taking over an existing retail business. There is plenty to learn. It usually needs to be learnt quickly. Too often, the folks selling the business move on without providing the level of training that is needed, especially training in POS software.

This is why we have created a special new owners package – for businesses recently sold where our software is running. It offers new owners a new installation trying experience, offering the best outcomes for them to learn the software and review data structures to ensure are they are perusing good business outcomes.

This enhanced new business owner training package is another way we are adding value to small business retailers who use our POS software.

Free POS software training for small business retailers

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Retailers using the POS software from Tower Systems have access to unlimited free training.

Free training in POS software for small business retailers comes in a range of forms:

  • One-on-one.
  • Group online.
  • Single topic videos.
  • Step by step advice on more than 600 topics.

All of these options are available to all small business retailers using the POS software. However, it is the one-on-one training retailers love.

Our POS software customers can schedule this when it suits their needs. It can be on one topic or covering multiple topics. There is no cap on the number training sessions. Further, there is no charge for the training – because we know that the better the software is understood the more the customers get from using it. This is a classic win-win.

We moved to a free training model a few years ago, when we uncapped the training a retailer could tap into in a year. Our customers love it. They love that new team members can join their business and receive free training from us. Their business and our business benefit. It’s terrific.

Lowering the cost of ownership of the software makes it more affordable as well as more useful.

By not relying on on our customers getting training from paid consultants or others outside our business is us being accountable to our customers. Too often we see POS software companies pointing their customers to other businesses for training in the software. This detaches them from accountability and removes a wonderful feedback opportunity.

Tower Systems only develops POS software for niche independent small business retailers. Our focus is deep into selected retail channels. Our training is as specialist as our software as it dives deep into each niche version of the software as appropriate to the retail channel in which the person being trained operates.

To tap into our free one-on-one training, retailers connect to our website and use our appointment scheduling software to book their free training time. The can make multiple bookings, ensuring that they have training slots for when they wean them

Free POS software training is a terrific benefit, one we are grateful to be able to offer to retail businesses using our POS software.

Free Xero / POS software training for small business retailers

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We offer access to free training today in our POS software Xero link:

Join us Tuesday October 6 @ 10:30am. We’ll explore the direct to Xero link, answer the most common questions we are asked and answer all of your questions. We will record this meeting and share it for those who cannot make it live.

Email us at support@towersystems.com.au for login details.

More free training videos released for POS software users

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We have released plenty of new training videos over the last two weeks for retailers using our POS software. each video covers a different part of our POS software, and offers insights into how to use that part of the POS software.

Here is one such video. This one covers our awesome MultiBuy facilities in our POS software, tools retailers can use to guide loyal engagement by shoppers. All customers have free access to all of these videos:

Small business retailers love unlimited free POS software training

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Tower Systems is proud to provide small business and indie retailers using our  POS software with to free one on one training in the use of the POS software regardless of the version of the software they are using.

Yes, that’s right. Free training. Free one-on-one training. In our POS software. Delivered anywhere in Australia or New Zealand.

We do this because we know that free training makers for more knowledgeable POS software users and more knowledgeable POS software users are happier users and that is good for us too.

There are no strings to this free POS software training offer for small business retailers.

This is a genuine offer by the POS software company to help indie retailers using the Tower Systems software to get more from the software, to unlock tangible benefits for their businesses and for themselves.

It is rare that a POS software company provided free training to any customer, especially those who might have bought the software years ago and not paid for software support for many years. But that is what Tower Systems has delivered with this offer. That is what the company now has available for its customers.

To book for a free training session, all Tower Systems POS software customers need do is email bookings@towersystems.com.au and our training booking team will find out the topics you would like covered in the training, determine the best person to co9ver these areas of the software for you and arrange a time for the free training session.

Our hope its to drive business efficiency, business profitability and business enjoyment for all involved. We know that these are common outcomes from the POS software training that we have provided and can provide in a variety of business situations.

We create, sell, support and enhance POS software for specialty retailers: jewellers, garden centres, produce, toy, firearms, fishing, outdoors, newsagents, pet, gift, book, bike and adult. The free training offer is for retailers in these retail channels, regardless of the age of their POS software, regardless of whether they are covered by a software support agreement.

We are grateful to be in a position to make this investment in our small business user community.

If you know a business using our POS software, please let them know about  this free offer from us. Everyone is welcome!

New POS software / e-commerce workshops next week

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A free workshop for small business retailers: How to find new customers by selling online direct from POS software for your specific type of business using Shopify and Magento.

Click on your preferred city below to book. Each workshop (except for online) will be in an easy to get to capital city location.

  1. AucklandOctober 7. 10am.
  2. BrisbaneOctober 8. 10am.
  3. CanberraOctober 9. 10am.
  4. OnlineOctober 10. 10am. AEST.
  5. OnlineOctober 10. 2pm. AEST.
  6. WellingtonOctober 14. 10am.
  7. ChristchurchOct. 15. 10am.

Join us for a free workshop where we will explore Shopify and Magento direct connected POS software for specialty retailers: jewellers, garden centres, produce, toy, firearms, fishing, outdoors, newsagents, pet, gift, book, bike and adult.

At the interactive and engaging workshops we will focus on new online insights for 2020 and beyond that are relevant to indie small business retailers.

  1. Hear from current case studies what other indie retailers are doing.
  2. Find out how to use online to drive in-store shopping.
  3. Learn how click and collect actually works.
  4. Find out about the different buy now pay later options for online sales.
  5. See how stock data including images flow easily from the POS to online.

Each workshop will be live and interactive and relevant to your type of business. It could save you thousands in web developer fees. This will not be a sales pitch. We will share what we know having done this work ourselves for the retail businesses we own in the homewares, pop culture, collectible, plush, gift and games segments of retail.

We live everyday the challenges of pricing, marketing, shipping and more and we will share out learnings.

We will cover hot topics including: SEO, shipping options, free shipping, the role of social in online sales, returns, bundles, branding and a plan b for your web strategy.

We are local. Tower Systems serves 3,500+ specialty businesses – with awesome and locally made POS software and websites. We make what we sell. We use it ourselves too, in our own retail and online businesses.

With these free to access POS software workshops and all we do, goal is to help you enjoy a more successful and valuable business.

Free POS software training for all small business retailers using the Tower Systems POS software

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A week ago, Tower Systems announced that all users of its POS software have access to free one on one training in the use off the POS software regardless of the version of the software they are using.

There are no strings to this free POS software training offer for small business retailers.

This is a genuine offer by the POS software company to help indie retailers using the Tower Systems software to get more from the software, to unlock tangible benefits for their businesses and for themselves.

It is rare that a POS software company provided free training to any customer, especially those who might have bought the software years ago and not paid for software support for many years. But that is what Tower Systems has delivered with this offer. That is what the company now has available for its customers.

To book for a free training session, all Tower Systems POS software customers need do is email bookings@towersystems.com.au and our training booking team will find out the topics you would like covered in the training, determine the best person to co9ver these areas of the software for you and arrange a time for the free training session.

This is a serious, structured and complete free opportunity that we have created to invest value into the businesses of our POS software customers. This is us investing not only in them but in small business retail more broadly.

Our hope its to drive business efficiency, business profitability and business enjoyment for all involved. We know that these are common outcomes from the POS software training that we have provided and can provide in a variety of business situations.

We create, sell, support and enhance POS software for specialty retailers: jewellers, garden centres, produce, toy, firearms, fishing, outdoors, newsagents, pet, gift, book, bike and adult. The free training offer is for retailers in these retail channels, regardless of the age of their POS software, regardless of whether they are covered by a software support agreement.

We are grateful to be in a position to make this investment in our small business user community.

If you know a business using our POS software, please let them know about  this free offer from us. Everyone is welcome!

POS software EOFY training has started

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This week, we have started offering our personal, live, End Of Financial Year training for our small business retail POS software customers.

We are running many sessions between now and June 30 with structured training as well as open ended Q&A sessions.

This is another part of our awesome and unlimited user training services.

All of our customers have access to this training.

Tower Systems offers more free POS software training for small business retailers

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Here we are in April 2019 and our free online POS software training workshops continue to draw good small business retailer engagement.

Each workshop is live, with plenty of time for questions one the topic covered as well as on any other topic.

Here are the remaining April 2019 sessions:

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions.

The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Tower Systems helps indie retailers improve sales counter throughput

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One of the free training courses we are running this year focuses on business efficiency and, in particular, shopper throughput efficiency at the sales counter.

Fast, accurate and personal sales processing at the counter is critical in any retail business. In small / indie businesses the challenge is complex in that these businesses are often not backed by corporate head offices where processes are studied and refined, and systemised.

Thanks to smart POS software, Tower systems makes it easy for small business retailers to improve efficiency without harming the shopper experience.

The free training courses we are offering cover this, in detail, and min a way that any retail business can leverage for theirs own experience.

Our training covers managing the counter, streamlining the sales process and leveraging terrific tools in our POS software that benefit shoppers, retail employees and the overall business itself.

We do it well, in a structured way and in a way that resonates with a host of niche retail businesses in the various retail channels in which we specialise.

The training is live, personal and interactive, enabling retailers to speak to their situation and for our experts to offer help that is tailored to their needs.

This training is part of our free weekly live training program for retail businesses using our POS software.

POS software user free online training

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We are kicking off our free online (live) training workshops on January 31 at 2pm with: Clearing stock and resetting for the new year. Find your dead stock and old seasonal stock, we will show you how to clear space for the new year and new products. Click Here to sign up.

Free POS software training helps small business retailers enjoy their software more

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Tower Systems offers the thousands of retailers using its POS software access to free one-on-one training in the use of its POS software.

Our customers can book and take as many of these POS software training sessions as they like.

The training can be on any topic related to the software. We have a catalogue of topics available. We also welcome topic requests from customers, all of which we will deliver.

The training is delivered by a training specialist with terrific retail experience.

We are proud to offer this service and to deliver it with consistency to our customers, to help them get the most possible from the use of our POS software in their business.

Booking the training is easy, hassle free.

This is real, we do it every day – free training for small business retailers using our POS software. Yes, free.

This is a Tower Systems advantage … and advantage for our retail business partners, those who use our POS software.

We are grateful to the support of our small business retailer community that enables us to provide this service and to have been providing this service for years.

The training itself is done over the phone, using a customer computer and their data, providing the customer the ability to learn by doing, to learn how and where they want to. We have found this works well in the small business environment.

Our approach also makes it easy for multiple team members in a business to learn their part, the part of the software that relates to their role. We can some days do training for four or five people in a single business. We are truly grateful for this because we know that the better someone knows the software the more they will get from it and the more they will love it and we are keen for people to achieve a place of love with our software.

Tower Systems is genuinely and acutely focussed on small business retailers in selected specialty marketplaces. We understand the importance of training and the value that can be derived from it for POS software customers.

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