The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Tagpoint of sale software

Excellent pool of POS software help desk candidates


We have received applications from many candidates interested in our new help desk role and our advertisement has not even been running for a week.  We triage all applications and only keep those from the very best candidates.  We then put these through a pre-interview screening process designed to further cull the candidate pool.

While time consuming, our pre-interview process results in the best quality candidates presenting for interview.  Our goal is to commence interviews late next week.  We anticipate interviewing up to ten candidates for this role.

By taking time in selecting candidates we are able to find those with the most commitment to customer service and affinity with small business retailers.

Initial review of applicants for POS Software Help Desk role completed


With so many applications coming through we have completed our first cut of applicants for the new Help Desk role we are creating at our Head Office.

While is is unpleasant delivering bad news, try and do this in a constructive way, explaining why we are saying no to them and yes to others.

The first cut involved a circular process which saw each applicant considered twice.  In this phase we are considering communication in advance of IT skills.  So much of success in any Help Desk role is about communication.  Applicants who read our advertisement and demonstrated this in their application were more likely to get to the next round.

While we have left the ad running on Seek and are still welcoming applications, we are moving forward with those now on our short list.

Since this is a new role for the company, there is no urgency.  That said, we’d like the successful candidate in and settled in advance of Christmas.

Wonderful customer service feedback


We were thrilled to receive an email from a customer a few days ago passing on feedback for one of our team members.  The thanks included…

I just wanted to drop you a quick email regarding the exceptional service of one of your guys.

He was informative, down to earth and really knew his product, and was happy to help us non-tech heads with the installation.

We went ahead the next day and ordered the hardware, and upon its arrival I emailed to see if he was available to help us transition from St George to Tyro. Amazingly within hours he turned up, set up Tyro, and made the transition a smooth one.

Nothing was too much trouble for Paul, he is a rarity and I just wanted to let you know how appreciative we are.

How to choose Point of Sale software for your retail business


Choosing Point of Sale software can be daunting for any retailer.  Tower Systems makes choosing Point of Sale software easier thanks to easy access to live, in-store, face to face demonstrations as well as online live demonstrations.  We provide those looking at our software with the ability to play with the software, to ensure that it meets their needs.

We also happily share reference site details along with sample reports and other tools and facilities with which to assess our suitability.

The most important step in considering any Point of Sale software is to know your needs.  To guide retailers to determine their needs we have developed a guide to choosing a Point of Sale system.  This helps retailers work out what they want and then to prioritise these wants into some orde5 – to facilitate the selection of the right software for their business.

With more than 2,500 retail outlets as customers, Tower Systems is well prepared to serve retailers with Point of Sale software and to back this up with quality customer support services.

Gift store software boosts the gift shop bottom line


Smart gift store software is vital to the profitability of a gift shop.  Indeed, it can be the different between a good year and a great year.

Here are five ways our gift shop software helps our gift retail customers practically and measurably improve their business bottom line.

Customer loyalty.  Our loyalty marketing tools help independent small gift shops compete with bigger businesses by offering a professionally managed loyalty program.

Customer service.  Professional receipts, professional LayBy (Lay Away), faster attention to queries, easier backorders and fewer mistakes all combine to provide a customer experience which shoppers love.

Customer return.  Clever low cost marketing tools like coupons on receipts, email marketing, text message marketing, direct mail marketing, sale counter upsell and customer statement marketing all offer touch points for attracting customer back into the business.

Faster and better value business decisions.  Gift shop owners with access to accurate business performance information are more likely to make better quality business decisions.  Our Gift store software delivers such access and through this guides better quality business decisions.

Elimination of manual processes.  Every manual process in a gift shop is a potential mistake and a user of time.  Our gift shop software helps eliminate manual processes such as product pricing, ordering stock, managing Lay Bys, managing customer accounts and tracking business performance.

In 2010 we have seen some excellent growth achieved by some gift shops.  Typically, the managers and owners of these stores have fully embraced our technology and actively sought out business decisions they can make by using the facilities in the software.

The difference between retailers enjoying growth and those not often lies in their level of engagement with their Point of Sale software.  Here at Tower Systems we guide and encourage our customers to use and embrace all that our technology offers.  We do this through training, documentation and business building workshops.