The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryAbout us

Welcoming record numbers of POS software customers

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Here at Tower Systems we are grateful for a warm winter welcoming so many new customers using our POS software.

We are grateful for every new customer, and even more so that we have welcomed new customers across a diverse mix of retail business channels: jewellers, sewing shops, garden centres, farm supply businesses, charity shops, community group businesses, toy shops, pet shops, bike shops and pool maintenance businesses.

All of our customer businesses are local and small (in a good way). This is the space in which we are most comfortable. We prefer to be working with those most invested in the business.

Our business is configured for growth from our pre-installation scheduling team to our new customer training team to our post-installation care team to our everyday help desk team. Each of these teams is configured and resourced to help our growing pool of new customers land happily and profitably with our locally made POS software.

2022 is already a bumper year. We are over the moon.

Thank you to every retailer in our community. Your faith and trust in us means the world to all of us here at Tower Systems.

Real people make and support POS software for real local retail businesses

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We kinds smile when we see POS software companies use avatars on their website. here at Tower Systems we prefer to be authentic, showing ourselves for it’s us who will serve you. Well, us and and awesome team of software developers, help desk people, trainers and back office admin people.

Here’s a video we made recently where we speak to this authenticity.

The benefits of the best POS software for your retail business will be more beneficial than any price difference

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There is POS software and then there is the right POS software for your business. The difference between POS software and the right POS software can be huge.

It’s not about price.
Even though plenty of companies what you think it is about price.
They want you think it is about price because they compete on price.
Competing on price is easy, and lazy, as any retailer knows.
People who buy based on price are not loyal.
Any, loyalty matters when it comes to POS software.
Because,
… you want your POS software company to invest in their software, the software you are using.
… you want them to serve you, and not spending their time chasing more and more people who want to pay the least possible.
… you want more from the software for your business, more than a quick dopamine hit on price.
It’s not about price because that’s the least of the cost of POS software.
The best POS software saves you time.
The best POS software helps you made better decisions.
The best POS software helps you stand out.
The best POS software helps you attract shoppers who are loyal to your business.
The best POS software helps you nurture better employees.
The best POS software helps reduce your stress levels.
The best POS software is about money because of all these things.
The best POS software will help you run a more enjoyable and valuable retail business.

Take your time.

Make the right decision.

Too often, we see POS software companies pressure small business retailers into making a quick decision. They chase sales, putting on pressure.

Don’t succumb to pressure. make the decision you feel the best about, when you are ready.

Get this right and you can tap into some awesome benefits from the right POS software for your retail business. Here are benefits we think we offer retailers we partner with:

  • Save time with electronic invoices from suppliers.
  • Offer personal customer service by tracking dates that are important to your customers.
  • Use tags to get a fresh perspective, side-view, on stock performance.
  • Leverage you. If you believe your knowledge is a differentiator, offer it through structured opportunities in the software.
  • Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  • Business differentiating loyalty. Stand out from the crowd. Have customers coming back to youfor this. we’re told it’s a game changer.
  • Maximise the basket with easy to use one-time shopper loyalty tools.
  • Trade and club pricing profiles. Set pricing rules based on customer type.
  • Leverage your local community with an awesome two-way benefits package.
  • Make money from pre-orders – Easily pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  • Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  • Differentiate with bundles. Selling items bundled together makes price comparison hard.
  • Track who sold what.
  • Say goodbye to LayBy (if you want) – with buy now pay later options.
  • Market to customers based on past purchases.
  • Save time by importing electronic invoices.
  • Sell more with a direct connect to buy now pay later services.
  • Cut mistakes with integrated EFTPOS.
  • Cut accounting and bookkeeping fees with integration to Xero and others.
  • Easily sell online with a direct to Shopify / Magento or WooCommerce link from your POS software.

These are tangible deliverables. And, the list is incomplete. Using our POS software you can expect more benefits than these.

How Australian made POS software helps local Australian retail businesses

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Any local Australian retail business that wants to see local shoppers engage with local retailers should consider these benefits of local Australian made POS software:

  1. We better understand you. A local Aussie POS software company will understand local retailer needs better than a software company located offshore.
  2. Your business is different to retail overseas. There is an Australian way, an Australian style, an Australian approach … embedded in our POS software.
  3. We speak Australian. Terms used in our POS reflect local terms, they make sense.
  4. We are awake when you are awake. If you need us for something serious, or even not so serious, we are open when you are open whereas an offshore company operates their local hours.
  5. We pay taxes here, which benefit the local Aussie community. And by taxes we mean GST, payroll tax, company tax, regulatory fees and more. And, since we hire locally, our employees contribute locally. If you buy from a software company located offshore, much less of what you spend will benefit the Australian economy and the lives of Australians.
  6. We report in a way that makes local sense. How businesses assess their performance varies around the world. Having local software provides you with access to reporting in a manner that makes sense to you.
  7. Local software helps you compete locally. We need local businesses, small retail businesses. Our software is fine-tuned to help these businesses compete against bigger businesses, just like we do in our own company. We think our local POS software will do better at helping your local business compete than POS software from some big offshore company that may not be as locally connected as we are.
  8. We support local community groups. Local small businesses understand local community support.

Of course, we’ll pitch this as we are a local Australian POS software company serving local Australian retailer needs.

While this is a nice emotive case, the real decision has to be what’s best for your business. Now, best can be about the tech. of the software or the broader assist from the company to your business and the local community we share.

Here at Tower Systems we are grateful to have been chosen by more than 3,000 local retail businesses in Australia.

Thank you.

Hiring ReactJS developers for our Melbourne software company

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We are looking for more ReactJS (Typescript) developers to join our team. Being in Melbourne would be a plus, but we will absolutely consider interstate candidates.

Working within our agile team you will be encouraged to offer suggestions, provide input from past experiences, and truly own what you code. We are not big on hierarchy or position titles. Our only goal is to create a truly unique product and experience for our customers. If you see yourself as the type of person who can work closely with our small team, enjoy being challenged and want to be the pedals rather than just a link in the chain we encourage you to apply today.

About you

  • 2 years’ minimum experience in developing software using ReactJS (Typescript).
  • Experience in front-end development is a must.
  • Experience in back-end development is desirable.
  • Understanding of AWS Architecture, GraphQL, REST APIs, and offline storage.
  • Ability to work in a highly agile, non-prescriptive environment.
  • Must be able to work autonomously and with high level directives.
  • Ability to work from home is desirable.

Tower Systems is a Melbourne based POS software company developing software solutions for local small business retailers.

2021: what a year!

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In our small business POS software company, which only serves local specialty retail small businesses, we are grateful for 2021 and the abundance it has delivered.

We are grateful for many new customers.

We are grateful for new team members.

We are grateful to be offering new products.

We are grateful to have been able to shepherd plenty of local businesses online.

We are grateful for health.

We are grateful to finish the year is such good and happy shape.

What a year 2021! Thank you for all you have brought our way!

Happy New Year to all …

It’s Kris Kringle day at our POS software office

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For many years, this has been the day to look forward to. We share gifts and have some fun, and we get to steal gifts, and have some more fun.

We are grateful to be able to have this tradition again this year, celebrating face to face, and enjoying the community that is the Christmas season for us here at Tower Systems.

Hiring for the POS software help desk

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We are grateful to be hiring for our help desk. If you know someone with good small business retail experience and good tech skills, please have them make contact: mark@towersystems.com.au.

Today, we are grateful

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We are grateful for the small business owners who believe in us here at Tower Systems, those who have been with us for decades and those who have joined us in recent weeks, and all those in between.

Every local small business retailer customer means a lot to us and all who rely on our business for income.

We are also grateful that we can take this moment … to be grateful.

Business is challenging, especially in 2021 and especially in the small business space.

So, thank you … if you are a customer of ours passing by here. If you are not a customer, we hope we can be of service some day.

We are proud of our POS software help desk team members with practical retail experience

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Here at Tower Systems, our POS software help desk team members all have practical retail shop floor experience.

From selling using our POS software to pricing inventory, receiving new inventory through to completing a full sock take.

It is practical experience this this, and more, that helps our POS software help desk specialist to have context that is useful when speaking with local small business retailers. It is a key difference, a valuable difference, something to set tower Systems apart.

No small business retailer or staff member wants a tech person telling them how it is in retail because oftentimes the tech knowledge does not match the shop floor experience or requirement. Having real world retail experience can guide a more useful conversation that can help local retailers and POS software help desk people together find the appropriate approach.

We’re not saying that our retail experiences trump yours, no way! Rather, we are saying that our retail experiences provide us with an empathy for shop floor retail and it is this that we can bring to any discussion. It makes us more attuned to real world situations that those without retail shop floor experiences may dismiss before even listening fully to you.

Yes, shop floor retail experienced POS software help desk people are more useful when providing POS software help desk services to local small business retailers.

This is a big different. Our commitment to ensuring our POS software help desk team members have retail shop floor experiences demonstrates our commitment to retail above the software technology itself. It offers a discernible point of difference that anyone considering POS software can assess and measure. We do think it is differentiating for us, and has been fort decades. It’s a factor in our 3,000+ small business community size.

When you call our POS software help desk it starts with us understanding your query, requirement or concern. We listen, ask questions and engage in a conversation. landing on a thorough understanding off what you are calling about is key to the next steps toward resolution that satisfies you.

If you want to talk retail, give us a call. We’d love to talk shop with our, sharing war stories and learning from each other. We believe in local small business retail and appreciate its vital role in the local economy.

Expanding the POS software help desk

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Several weeks ago we welcomed new employee James to our help desk. James joined us from a busy shop where he had worked for years, using our software and acting as that the IT guru in that business.

We are grateful to be in a position to expand the help desk head count. Thank you to all the retailers new to our community who have joined us and thank you too, to the thousands who have been with for a long time.

We are grateful.

It is wonderful being able to fill this new role with someone who has active retail skills, especially with our software.

If you get James on the phone, on our help desk, please say g’day.

Is our POS software right for you?

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Yes, you, we are asking you. This is a personal question directed at local retailers, small business retailers.

Is our POS software right for you?

We think this is a question any local retail business owner needs to answer for themselves prior to purchasing POS software, prior to making that decision for themselves.

Yes, it is a personal decision, like any vital and important decision you make about the business.

You have to feel good abut the decision. It has to feel right. It has to fit. It has to be the decision you are comfortable and happy with.

We say, take your time, research thoroughly, be sure of what you want, be sure of the people you will deal with. It’s your business after all and every decision you take in and about the business is a reflection on you. This is why we say the decision about the best POS software for your local retail business is likely to be a personal decision for you.

Is our POS software right for you?

We are not seeking to be combative or offensive in asking the question. rather, our goal is to help you make the decision that best serves your own needs for if they are served then the POS software you choose will serve the needs of the business as well. It starts as a personal decision and evolves into a business decision.

The way to answer the question Is our POS software right for you? is by being personally involved, looking at software, talking to people from the company, talking to existing customers, being sure about your needs and being sure about your ultimate decision. If you are not sure, don’t rush, there is no hurry – expect sometimes from the software sales person who is chasing a target. We will not pressure here at Tower Systems – we are here for the long haul. make your decision when it is right for you.

So, Is our POS software right for you? We hope so. But, if it is not, we will wish you all the best. We may even suggest other POS software to consider.

Tower Systems makes specialty POS software for selected niche retail channels. Our focus is on local small business retail.

Another POS software TV commercial from Tower Systems

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We are grateful to be able to be on air, on national Prime7 TV stations with this new TV commercial. This is the second TVC we have running right now. Thank you to the team that has put this together and made raising our voices possible through this campaign.

Helping local small business retailers work on their businesses during lockdown

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The latest Covid lockdowns in Australia are being embraced by many small business retailers as an opportunity to work on the business, and our POS software company is grateful to be able to help. And, help we are.

Here are some of the ways we are grateful to help local small business retailers to encourage more enjoyable, successful and valuable businesses.

  • Data de-cluttering. We have a structured process for helping retailers using our POS software to eliminate dead data. This data that has no relevance to the business today and into the future can be a burden. Our approach is careful, structured and comprehensive in helping the retailers to clean house, thereby seeing more clearly into the future.
  • Visual refresh. With so many settings in our POS software, retailers can make the software feel new and as a result more enjoyable. We sit with customers, learn about their needs and make some changes to give them a fresher look and feel.
  • Learning new stuff. People don’t know what they don’t know. We chat with them, test their knowledge boundaries and extend them through professional POS software training. From one-on-one to group training. From self-study to bespoke, our training does help detailers and their team members learn more about our POS software.
  • Streamlining workflow. We look at how things are done and offer suggestions for more efficient workflow, with the POS software at the core of this. In the back room. At the sales counter. Our workflow guidance and engagement can help local retailers improve efficiency.
  • Rooting out evil. People are known to misbehave in retail; businesses. yes, we are talking about theft here. People steal. Customers steal. Staff steal. Not everyone. Not even the majority. All it takes one to hurt,. in our POS software we have secret tools that can reveal what is happening.

Our goal is to help local small business retailers learn more and get more from their POS software. We have these and other programs and opportunities for achieving this, for making good business use of any downturn in shopper traffic because of Covid lockdown or related challenges.

As a wholly engages POS software company with excellent retail experience, Tower Systems is here to help local small business retailers improve their situation.

Expanding the POS software help desk

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We are grateful to be in a position to add a new role to our POS software help desk. We have started seeking candidates for this new role. We are looking for people with good tech skills, experience in small business retail, excellent communication skills and a passion for supporting small business.

If you know someone who may fit and who is looking for a career in tech, have them reach out to us here at Tower Systems.

Joyful POS software

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We are grateful to our creative team for sourcing joyful images to represent each of our specialty retail POS software products for local specialty retailers. here’ a quick video we put together focussing on those images.

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